[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

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ttt7574

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Mar 25, 2015
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ptcl excess bill

salam everyone guys last month i changed my ptcl 2mb unlimited internet package to 4 mb stater package (40 gb) and after one weak usage converted back to 2 mb unlimited package but they have charged me 1270 for setup/shifting and 500 for installation total bill is 4000
now my question is am i charged right or they have charged me excessive bill
 
F

flyinghorse

Intermediate
Dec 28, 2015
110
0
11
29
kpk
Downstream 129
Upstream 14
Is it normal ? Never checked this dont know any about this bcz the speed is below 1mb I'm using 4mb?
 
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murtaza12

Global Moderator
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Oct 27, 2011
10,758
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flyinghorse said:
Downstream 129
Upstream 14
Is it normal ? Never checked this dont know any about this bcz the speed is below 1mb I'm using 4mb?
Click to expand...
Your line profile is screwed. File a complaint for low speed so your exchange sets it back to normal, for a 4Mbps line.

Sent from my Nexus 6P
 
rabihdon06

rabihdon06

Active member
Aug 13, 2011
453
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Lahore
[MENTION=42544]murtaza12[/MENTION] issue has been finally solved received a call at 6pm from the exchange we have solved the issue confirmed by their backend team. Thanks to you for all the help and that PTA complaint without it wouldn't be solved i was in contact with kashif Ghafoor (the email you gave me). no more high ping and low internet speed during peak time yayy :D
 
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murtaza12

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Oct 27, 2011
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rabihdon06 said:
[MENTION=42544]murtaza12[/MENTION] issue has been finally solved received a call at 6pm from the exchange we have solved the issue confirmed by their backend team. Thanks to you for all the help and that PTA complaint without it wouldn't be solved i was in contact with kashif Ghafoor (the email you gave me). no more high ping and low internet speed during peak time yayy :D
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Glad to hear it man.

Congratulations. :)

Sent from my Nexus 6P
 
N

nouman8

Intermediate
Jun 5, 2009
201
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21
Lahore
[MENTION=38863]rabihdon06[/MENTION] Murtaza12 Congrats. do share that email with me too..maybe that guy will get my 8mbps fixed too.
 
AlienX

AlienX

^_^
Jul 19, 2008
2,273
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Islamabad
Line stats aside, if you call 1218 for low speed which is not below the 60% of package (4.8MB for 8MB package, and 7.2MB for 12MB Package), they will refuse to register a complaint.

For reference, I am getting 10.5MB speed on 12MB Package. Something screwed up my line previously and I lost 1MB on 8MB package on same line stats and downstream rate.
So far I am not able to find the problem and PTCL refused to help as according to them it's company policy (BS).

PS: You should always write down the name of person you are talking to and ask them for complaint reference number, not just complaint number. This is another game they are playing so you can't register a complaint with PTA as they need a complete reference number.
[MENTION=42544]murtaza12[/MENTION]
 
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zulfiali86

Intermediate
May 4, 2013
173
0
21
murtaza12 said:
Your line profile is screwed. File a complaint for low speed so your exchange sets it back to normal, for a 4Mbps line.

Sent from my Nexus 6P
Click to expand...
Yr mera problem yah hai k jab light hoty hai tu speed slow ho jaty hai aggar light chaly jai phr speed fast hoty hai phal yah problem nai tha laken ab yah problem ho gaya hai eska kio hal hai?
 
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murtaza12

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Global Mod
Oct 27, 2011
10,758
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zulfiali86 said:
Yr mera problem yah hai k jab light hoty hai tu speed slow ho jaty hai aggar light chaly jai phr speed fast hoty hai phal yah problem nai tha laken ab yah problem ho gaya hai eska kio hal hai?
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Kyun k jab light hai to ziada log net pe hotay hain, aur jab light nahin hota hai to sirf aap hi use kartay hain :p

On a more serious note, don't know man, have never come across this sort of issue.
 
Z

zulfiali86

Intermediate
May 4, 2013
173
0
21
murtaza12 said:
Kyun k jab light hai to ziada log net pe hotay hain, aur jab light nahin hota hai to sirf aap hi use kartay hain :p

On a more serious note, don't know man, have never come across this sort of issue.
Click to expand...
Bhai laken yah phal kby problem nai hoe..laken hamary city fiber cable sy connect nai hai..hamary city tower sy connect or satlite sy maybe esliye speed ka issue ara hai
 
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murtaza12

Global Moderator
Global Mod
Oct 27, 2011
10,758
128
69
zulfiali86 said:
optical pwer means ?
Click to expand...
Can't explain it very well.

The equivalent of ADSL line stats for Fiber connections. If the parameters are wrong, your connection is screwed, random disconnections, possibly no connectivity at all for safety reasons, or very poor speeds etc.
If your optical power is irregular, a linemans tricks will not help fix it, nor will anything you read online. Optical power is very sensitive and is only handled by a proper technician.
 
Z

zulfiali86

Intermediate
May 4, 2013
173
0
21
Bhai aggar hamary exchange p vdsl nahi hoga tu kiya ptcl waly sirf vdsl card laga kar vdsl connection de sakty hai q k hamary pass sirf copper line no fiber in exchange
 
Z

zahid22

Beginner
Mar 7, 2017
31
0
0
our lineman said just a card needs to be installed doesn't matters connection is Copper or Fiber , dont know he is worng or right.
zulfiali86 said:
Bhai aggar hamary exchange p vdsl nahi hoga tu kiya ptcl waly sirf vdsl card laga kar vdsl connection de sakty hai q k hamary pass sirf copper line no fiber in exchange
Click to expand...
 
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