Hello everyone,
I just had the worst experience from Homeshopping.pk and I would like to share it so people can be aware of what they are actually doing.
I ordered a laptop, MSI GS73VR 6RF Stealth Pro for around 166,990 Rs. Paid the amount right away on Sunday and received the laptop on Wednesday.
I removed the bubble wrap and noticed the laptop box was old, rough and completely damaged, with scratches, corners torn etc.
Anyway, I opened up the box and found out there were no CDs, protective plastic, etc. Just the charger cable and the laptop itself.
I thought, as long as the product is okay, I'm fine with it. I noticed the laptop didn't feel new, I looked at the back and found one screw was tampered with and the metal strip where it says "STEALTH" was poorly glued to the laptop.
It was hard to digest and I ran a check. It's called Hard Drive Sentinel.
Hard Disk Sentinel - HDD health and temperature monitoring
I found out that this laptop was actually more than 119 days USED! It means if someone used it for 12 hours each day, it would have taken him 6 months to reach this number.
It made me extremely furious and I called them, they were not being cooperative at first and kept telling me to e-mail support, I asked them to let me talk to your support team but they refused. I know that cyber crime law now exists in Pakistan and Saqiscity.com is the prime example to see it at work. So I told them that you should be aware of the fact that this counts as fraud and if you wont let me talk to your support team, I'll seek legal help, upon which they finally let me talk to them.
I talked and they asked me to return it, I've returned the product and I'm looking forward to hear from them now.
I will share the pictures if someone is curious, but a word of advice to all out there ordering from them that by all means order from anyone you want, but make sure to verify your product upon delivery.
And do report them if you're a victim.
I will also keep updating this thread regarding how it ends.
Thank you.
Update:
So here it goes, after I called them about the matter I posted above, they said I'll be refunded my money since they might not have a new piece of this. I kept waiting but they called me again and said your product will be shipped on Monday, I was happy that I wont have to look for another laptop and the laptop was already on its way.
I received it today and I asked the TCS guy to let me check it, he said it is not allowed. So I accepted it and guess what? All the CDs were in there and even the door hanger! Freaking awesome, isn't it? But you know what was missing?
A TOTAL OF 1 TB OF HARD DRIVE AND 8 GIGS OF FREAKING RAM!!!!
But obviously, it wasn't just a downgraded version of a new laptop, it was again, a used laptop. The screws were opened up and they put a new SSD in to fool me, but pity their technicians were so damn stupid that they didn't even give me the right specifications.
To sum it up, it was even a worst deal from the previous one. Obviously, I called them again and I told them about it, the manager Sohail said we can close this case, return the laptop and we will refund the money. He offered a compensation too for the time wasted but I refused it. He told me about the vendor, Laptop World also known as PakLap are the provider of this laptop, so I would warn you people to be careful about it.
I am still strongly considering reporting to FIA Cyber Crime Unit.
Here are the pictures for your enjoyment:
So here it is, hopefully I will get a refund in a timely manner or I'll simply let law deal with them.
Again, I don't want to defame neither PakLap nor Homeshopping, but it is my responsibility to warn you guys.
I will also update once I get the refund,
Thank you.
I just had the worst experience from Homeshopping.pk and I would like to share it so people can be aware of what they are actually doing.
I ordered a laptop, MSI GS73VR 6RF Stealth Pro for around 166,990 Rs. Paid the amount right away on Sunday and received the laptop on Wednesday.
I removed the bubble wrap and noticed the laptop box was old, rough and completely damaged, with scratches, corners torn etc.
Anyway, I opened up the box and found out there were no CDs, protective plastic, etc. Just the charger cable and the laptop itself.
I thought, as long as the product is okay, I'm fine with it. I noticed the laptop didn't feel new, I looked at the back and found one screw was tampered with and the metal strip where it says "STEALTH" was poorly glued to the laptop.
It was hard to digest and I ran a check. It's called Hard Drive Sentinel.
Hard Disk Sentinel - HDD health and temperature monitoring
I found out that this laptop was actually more than 119 days USED! It means if someone used it for 12 hours each day, it would have taken him 6 months to reach this number.
It made me extremely furious and I called them, they were not being cooperative at first and kept telling me to e-mail support, I asked them to let me talk to your support team but they refused. I know that cyber crime law now exists in Pakistan and Saqiscity.com is the prime example to see it at work. So I told them that you should be aware of the fact that this counts as fraud and if you wont let me talk to your support team, I'll seek legal help, upon which they finally let me talk to them.
I talked and they asked me to return it, I've returned the product and I'm looking forward to hear from them now.
I will share the pictures if someone is curious, but a word of advice to all out there ordering from them that by all means order from anyone you want, but make sure to verify your product upon delivery.
And do report them if you're a victim.
I will also keep updating this thread regarding how it ends.
Thank you.
Update:
So here it goes, after I called them about the matter I posted above, they said I'll be refunded my money since they might not have a new piece of this. I kept waiting but they called me again and said your product will be shipped on Monday, I was happy that I wont have to look for another laptop and the laptop was already on its way.
I received it today and I asked the TCS guy to let me check it, he said it is not allowed. So I accepted it and guess what? All the CDs were in there and even the door hanger! Freaking awesome, isn't it? But you know what was missing?
A TOTAL OF 1 TB OF HARD DRIVE AND 8 GIGS OF FREAKING RAM!!!!
But obviously, it wasn't just a downgraded version of a new laptop, it was again, a used laptop. The screws were opened up and they put a new SSD in to fool me, but pity their technicians were so damn stupid that they didn't even give me the right specifications.
To sum it up, it was even a worst deal from the previous one. Obviously, I called them again and I told them about it, the manager Sohail said we can close this case, return the laptop and we will refund the money. He offered a compensation too for the time wasted but I refused it. He told me about the vendor, Laptop World also known as PakLap are the provider of this laptop, so I would warn you people to be careful about it.
I am still strongly considering reporting to FIA Cyber Crime Unit.
Here are the pictures for your enjoyment:
So here it is, hopefully I will get a refund in a timely manner or I'll simply let law deal with them.
Again, I don't want to defame neither PakLap nor Homeshopping, but it is my responsibility to warn you guys.
I will also update once I get the refund,
Thank you.
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