Oh man, I really was hoping it wouldn't come to that. Their exchange is horrible, and none of them ever seem willing to help, it almost feels like a prison based on the shoddy building and people.
Are you sure this is standard practice? Does everyone who gets a VDSL upgrade end up having to go to the exchange to get the VDSL modem?
I was kind of hoping that when the line guy comes to install the VDSL card, he will visit my house with the new modem as well. Or is there no longer a VDSL card that needs to be installed with the new ptcl cabinets? just the backend configuration change from adsl to vdsl? sigh.