ptcl recent ping issue

shaheerk · Nov 28, 2018

usmanghazanfar said:
What would you accomplish, experience of using and loading that site would remain the same, they are not sites where decreasing latecncy would really matter

These are some of the websites that are problematic - CDNs are slower than they should (and 300ms to a CDN located on Cloudfare's network in the UAE - when it should be 50ms - is not logical when Transworld doesn't have latencies as high).

Additionally, this "bad" routing is messing up other IPs as well - and as a consequence, voice chatting lags (what's ironic is that pings to the US East Coast servers is around 250ms but pings to the UK - which is geographically closer and closer in terms of the internet pipeline - is 300ms! A closer place is slower. And it's not a CDN issue - try conducting a traceroute to ee.co.uk (a UK phone network/broadband provider). Clearly, this affects VOIP and video chats and other latency-intensive activities (and VOIP is one of them).

Route:

Spoiler: show

Want a CDN that's slow unnecessarily, and located in the UAE? It's CNN (or any other website that's hosted on Cloudfare's UAE node).

Route:

Spoiler: show

Another website - located in the UK - has reasonable pings (not the best, but certainly not as bad as 300ms) - Vodafone.

Spoiler: show

Latency doesn't matter for games only. Lower latency and improved routing helps two-fold: the responsiveness of a website (try using Wikipedia on Transworld and on PIE) since most websites are web 2.0 and have a "responsive design" - which includes loading assets on the desktop, and secondly, speeds (Twitch streams, which seem to be slugging, since PTCL users are getting routed to Hong Kong servers whereas Singapore servers can stream perfectly fine). Akamai CDNs are almost everywhere, but not every website is located in every Akamai node - so if the web browsing and VOIP experience can be improved, then why not? And it's also this very thing which is why more and more ISPs are opting for Transworld because their latencies to multiple websites on the internet are much lower than PTCL in *most* cases.

Hope I'm able to convey my point of view.

Additionally, is it possible for my port to be refreshed? I'm on GPON, and the helpline last said it's not possible. I faced a similar issue with Mobilink, and they refreshed my port, and it got fixed.

usmanghazanfar · Nov 28, 2018

moosvi94 said:
You can check IP ranges for Amazon Singapore servers here http://ec2-reachability.amazonaws.com
Tracerts are in spoiler below

Spoiler: show
Amazon Singapore server
|------------------------------------------------------------------------------------------|| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| broadcom.home - 0 | 57 | 57 | 0 | 0 | 1 | 0 |
| 182.185.128.1 - 0 | 57 | 57 | 21 | 97 | 220 | 73 |
| 182.176.139.237 - 0 | 57 | 57 | 20 | 22 | 66 | 21 |
| 10.2.1.10 - 0 | 57 | 57 | 37 | 42 | 53 | 37 |
| static-10GE-KHI275-P01-SwA.pie.net.pk - 0 | 57 | 57 | 38 | 42 | 52 | 41 |
| rwp44.pie.net.pk - 0 | 57 | 57 | 39 | 42 | 48 | 41 |
| 203.208.175.201 - 0 | 57 | 57 | 239 | 242 | 266 | 239 |
| 203.208.131.122 - 0 | 57 | 57 | 288 | 290 | 303 | 289 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 11 | 0 | 0 | 0 | 0 | 0 |
|ec2-13-250-0-253.ap-southeast-1.compute.amazonaws.com - 0 | 57 | 57 | 296 | 297 | 299 | 296 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Twitch tracert

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| csp3.zte.com.cn.home - 0 | 18 | 18 | 0 | 0 | 0 | 0 |
| 182.185.128.1 - 0 | 17 | 17 | 49 | 82 | 111 | 105 |
| 182.176.139.237 - 0 | 17 | 17 | 21 | 21 | 21 | 21 |
| 10.2.1.10 - 0 | 17 | 17 | 39 | 50 | 71 | 47 |
| khi275.c2.nxa.ptcl.com.pk - 0 | 17 | 17 | 42 | 45 | 48 | 48 |
| static.khi77.pie.net.pk - 0 | 17 | 17 | 45 | 48 | 52 | 50 |
| Equinix-khi.pie.net.pk - 0 | 17 | 17 | 124 | 127 | 129 | 129 |
| Destination network unreachable. - 100 | 5 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 3 | 0 | 0 | 0 | 0 | 0 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

1. I'm getting 120ms on same Amazon server. Please type in google what is my IP and share with me
2. Regarding twitch, let me ask someone in PTCL to check

usmanghazanfar · Nov 28, 2018

shaheerk said:
These are some of the websites that are problematic - CDNs are slower than they should (and 300ms to a CDN located on Cloudfare's network in the UAE - when it should be 50ms - is not logical when Transworld doesn't have latencies as high).

Additionally, this "bad" routing is messing up other IPs as well - and as a consequence, voice chatting lags (what's ironic is that pings to the US East Coast servers is around 250ms but pings to the UK - which is geographically closer and closer in terms of the internet pipeline - is 300ms! A closer place is slower. And it's not a CDN issue - try conducting a traceroute to ee.co.uk (a UK phone network/broadband provider). Clearly, this affects VOIP and video chats and other latency-intensive activities (and VOIP is one of them).

Route:

Spoiler: show

Tracing route to www.ee.co.uk [52.209.86.233]
over a maximum of 30 hops:

1 1 ms 1 ms 3 ms 192.168.100.1
2 4 ms 11 ms 9 ms 182.176.0.120
3 10 ms 7 ms 5 ms 10.10.100.2
4 6 ms 4 ms 4 ms 10.0.2.149
5 27 ms 26 ms 26 ms 10.1.1.6
6 28 ms 28 ms 29 ms static-10GE-KHI275-P01-SwB.pie.net.pk [202.125.128.156]
7 30 ms 36 ms 29 ms static.khi77.pie.net.pk [202.125.128.151]
8 130 ms 130 ms 130 ms te0-7-0-7.ccr21.mrs01.atlas.cogentco.com [149.14.126.9]
9 133 ms 132 ms 132 ms be3092.ccr41.par01.atlas.cogentco.com [130.117.49.153]
10 149 ms 149 ms 149 ms be12497.ccr41.lon13.atlas.cogentco.com [154.54.56.129]
11 151 ms 150 ms 150 ms be3487.ccr51.lhr01.atlas.cogentco.com [154.54.60.6]
12 150 ms 150 ms 149 ms be3671.agr21.lhr01.atlas.cogentco.com [130.117.48.138]
13 149 ms 148 ms 148 ms amazon.demarc.cogentco.com [149.11.167.138]
14 296 ms 275 ms 276 ms 52.94.34.58
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * ^C

Want a CDN that's slow unnecessarily, and located in the UAE? It's CNN (or any other website that's hosted on Cloudfare's UAE node).

Route:
Spoiler: show

Tracing route to turner-tls.map.fastly.net [151.101.1.67]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 192.168.100.1
2 3 ms 3 ms 3 ms 182.176.0.120
3 4 ms 4 ms 4 ms 10.0.2.221
4 8 ms 4 ms 4 ms 10.0.2.149
5 28 ms 27 ms 27 ms 10.1.1.6
6 32 ms 28 ms 29 ms khi275.c1.nxb.ptcl.com.pk [221.120.248.51]
7 32 ms 29 ms 29 ms hi77c2-Sw494b.pie.net.pk [202.125.128.134]
8 298 ms 297 ms 298 ms 195.229.27.217
9 296 ms 294 ms 294 ms 195.229.0.93
10 313 ms 313 ms 313 ms 195.229.0.241
11 296 ms 296 ms 296 ms 195.229.4.245
12 295 ms 285 ms 293 ms 151.101.1.67

Trace complete.

Another website - located in the UK - has reasonable pings (not the best, but certainly not as bad as 300ms) - Vodafone.

Spoiler: show

Tracing route to www.vodafoneaws.co.uk [85.205.252.161]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.100.1
2 4 ms 3 ms 5 ms 182.176.0.120
3 6 ms 7 ms 4 ms 10.10.100.6
4 5 ms 4 ms 4 ms 10.0.2.149
5 27 ms 26 ms 26 ms 10.1.1.6
6 30 ms 26 ms 28 ms static-10GE-KHI275-P01-SwB.pie.net.pk [202.125.128.156]
7 30 ms 28 ms 28 ms khi494.nxb.2c.ptcl.com.pk [221.120.248.45]
8 130 ms 130 ms 131 ms te0-4-0-17.ccr21.mrs01.atlas.cogentco.com [149.14.125.241]
9 151 ms 139 ms 157 ms be2314.rcr21.mil01.atlas.cogentco.com [130.117.50.94]
10 151 ms 149 ms 150 ms ae6-xcr1.mlu.cw.net [195.2.19.97]
11 189 ms 189 ms 189 ms ae2-xcr2.fix.cw.net [195.2.10.122]
12 173 ms 171 ms 172 ms et-7-1-0-xcr1.hex.cw.net [195.2.10.181]
13 183 ms 181 ms 183 ms ae10-xcr1.duc.cw.net [195.2.8.93]
14 184 ms 185 ms 183 ms vf-ie-gw.xcr1.duc.cw.net [195.89.101.114]
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.

Latency doesn't matter for games only. Lower latency and improved routing helps two-fold: the responsiveness of a website (try using Wikipedia on Transworld and on PIE) since most websites are web 2.0 and have a "responsive design" - which includes loading assets on the desktop, and secondly, speeds (Twitch streams, which seem to be slugging, since PTCL users are getting routed to Hong Kong servers whereas Singapore servers can stream perfectly fine). Akamai CDNs are almost everywhere, but not every website is located in every Akamai node - so if the web browsing and VOIP experience can be improved, then why not? And it's also this very thing which is why more and more ISPs are opting for Transworld because their latencies to multiple websites on the internet are much lower than PTCL in *most* cases.

Hope I'm able to convey my point of view.

Additionally, is it possible for my port to be refreshed? I'm on GPON, and the helpline last said it's not possible. I faced a similar issue with Mobilink, and they refreshed my port, and it got fixed.

You're mixing ping and latency with speed/bandwidth for delivery and regular browsing or video viewing.Moreover, that ms speed does not affect experience if there is bandwidth.
Regarding CDNs being slower, like everything cant be labelled on latency when it comes to contend download. The CDNs you mentioned, i checked that they did not seem to have any slow speed or bottleneck with PTCL.
Regarding low latency which is required in audio/video calling, yes, and routing is based on BSR mostly and some instances PTCL is better and in some other bandwidth providers depending upon transit and where they have best service available.
Regarding GPON, although this isnt a GPON thread, but GPON shouldn't require port refresh, why would you do that?

moosvi94 · Nov 28, 2018

usmanghazanfar said:
1. I'm getting 120ms on same Amazon server. Please type in google what is my IP and share with me
2. Regarding twitch, let me ask someone in PTCL to check

sent u the IP in Private message

Farrukhkazimi · Nov 28, 2018

moosvi94 said:
You can check IP ranges for Amazon Singapore servers here http://ec2-reachability.amazonaws.com
Tracerts are in spoiler below

Getting 114 ms to singapore servers. I'm on 39.50 ip pool at the moment. Tell me your pool.

player1234 · Nov 28, 2018

usmanghazanfar said:
You're mixing ping and latency with speed/bandwidth for delivery and regular browsing or video viewing.Moreover, that ms speed does not affect experience if there is bandwidth.
Regarding CDNs being slower, like everything cant be labelled on latency when it comes to contend download. The CDNs you mentioned, i checked that they did not seem to have any slow speed or bottleneck with PTCL.
Regarding low latency which is required in audio/video calling, yes, and routing is based on BSR mostly and some instances PTCL is better and in some other bandwidth providers depending upon transit and where they have best service available.
Regarding GPON, although this isnt a GPON thread, but GPON shouldn't require port refresh, why would you do that?

Can you please explain why PTCL is so trash? I mean I used to enjoy stable ping back in 2014. Now it's all fucked up and pings are pretty damn weird, sometimes you get less and sometimes it's 300+. It feels like you are using worse than a wireless connection.

hassaannasir · Nov 28, 2018

usmanghazanfar said:
1. I'm getting 120ms on same Amazon server. Please type in google what is my IP and share with me
2. Regarding twitch, let me ask someone in PTCL to check

Fix my problem, used to get 130 ping on Fortnite on Asia (amazon singapote server) now I don't even get routed to that server automatically, I'm being forced to play on other servers. Same with Europe, used to geg 160-190 on EU now I get 300-330. PTCL has the worst routing

usmanghazanfar · Nov 29, 2018

Farrukhkazimi said:
Getting 114 ms to singapore servers. I'm on 39.50 ip pool at the moment. Tell me your pool.

this is good considering that you are using DSL. You can already call helpline to change your latency type to FAST to further decrease your ping a little bit if your line condition is good

Farrukhkazimi · Nov 29, 2018

usmanghazanfar said:
this is good considering that you are using DSL. You can already call helpline to change your latency type to FAST to further decrease your ping a little bit if your line condition is good

Already on VDSL. Can latency type be changed in VDSL from interleave to fast? Or is there any other way that I can get lower pings? The only disadvantage of VDSL is pings, otherwise I haven't had a disconnection since I'm using it. I used to get really good pings when I was on ADSL fast mode. Pings I used get were as following

dxb: 35
sgp: 90
euw: 145
hong kong: 115

usmanghazanfar · Nov 29, 2018

Farrukhkazimi said:
Already on VDSL. Can latency type be changed in VDSL from interleave to fast? Or is there any other way that I can get lower pings? The only disadvantage of VDSL is pings, otherwise I haven't had a disconnection since I'm using it. I used to get really good pings when I was on ADSL fast mode. Pings I used get were as following

dxb: 35
sgp: 90
euw: 145
hong kong: 115

Cant change on VDSL since its dynamic in it and optimizes according to the line condition to avoid disconnection. For now, please stay on it as it seems quite good at your end till FTTH.

shaheerk · Nov 29, 2018

usmanghazanfar said:
You're mixing ping and latency with speed/bandwidth for delivery and regular browsing or video viewing.Moreover, that ms speed does not affect experience if there is bandwidth.
Regarding CDNs being slower, like everything cant be labelled on latency when it comes to contend download. The CDNs you mentioned, i checked that they did not seem to have any slow speed or bottleneck with PTCL.
Regarding low latency which is required in audio/video calling, yes, and routing is based on BSR mostly and some instances PTCL is better and in some other bandwidth providers depending upon transit and where they have best service available.
Regarding GPON, although this isnt a GPON thread, but GPON shouldn't require port refresh, why would you do that?

It may appear that I'm mixing pings with bandwidth, but I'll tell you why I made that relationship: CDNs. Or IPTV. I have used IPTV services with servers/mirrors in Singapore, and in the UK (?). When switching channels, the Singapore service would switch faster vs. the UK service. That's latency. But speed? You know if you get connected to a farther away service, that means lots of computers in between, and if one chain in between is acting up, the rest will act up as well, correct? CDNs were made so that there's low latency/high speeds to the end-users. Otherwise, we wouldn't be using CDNs in the first place. Google does this. Akamai does this. Amazon, Cloudfare, Fastly and other websites do this. That's the connection.

These CDNs (thankfully) don't have slow speeds but what about websites that aren't CDN-based? Because the routing to the UK is shot, one bad apple is having a ripple effect. Most websites I know are now using CDNs but CNN and 300ms latency is insane because they have a mirror - in the UAE - and PTCL is connected to the UAE IX, where pings are as low as 50ms if properly configured. But instead, it's 300ms. If I want to talk to someone in - for example, the Middle East, there shouldn't be a lagfest. It's like talking to the person next to you, but with delayed responses. And since the concept follows Chinese whispers, everything will slow down because of one retarded hop in between. Bandwidth for VOIP isn't important - QOS is. And PTCL's QOS to Cloudfare or some European services is not good. So far, I haven't come across many websites impacted by speeds (which is great!) but I'm not getting a responsive service.

You mentioned "routing is based on BSR" - could you explain this in very simple terms (for the benefit of everyone, including myself)? You seem to know networking more than we do, so it would help. Also, you said "some instances PTCL is better and in some other bandwidth providers depending upon transit and where they have best service available" - I also agree with this. Cloudfare UAE is good in terms of the number of hops, but the latency?

(before I continue, you wrote "GPON shouldn't require port refresh, why would you do that?" - I only mentioned it because my 4g connection is wireless and Mobilink managed to fix it via a simple port refresh, so I thought that might work with GPON too. I'm not familiar with the nitty gritty, and hence, my suggestion).

Let me give another example where there's inconsistent routing, for reasons beyond my understanding. I'm going to refer to my GPON connection and a third party website in Pakistan which permits me to conduct traces. I'm only sharing these because there's something in the network which is triggering a ripple effect on all OTHER websites - so basically, unrelated IPs "maar khaa rahay hain muft main" whereas they could be fixed. And they were fixed about two or so months ago. What happened in between, God knows.

CNN:

Spoiler: show

I've highlighted the hop where the hop is inordinately high. As for Nexlinx's portal (lg.nexlinx.net.pk), this is what I *should* get, given that I'm on the same route:

Spoiler: show

I've highlighted in red the hop with the same subnet, but with a MUCH LOWER latency. I suspect this portal is in Lahore, so add another 10ms for Islamabad, I guess.

Here's another: www.s-cool.co.uk (54.171.167.116) (also CDN)
My connection:

Spoiler: show

From lg.nexlinx.net.pk

Spoiler: show

BBC: my connection

Spoiler: show

lg.nexlinx.net.pk

Spoiler: show

See the red text.

These are all CDN-based websites. I'm not going to paste a Twitter trace here since that's similar. I decided to conduct a trace to tfl.gov.uk and O2's website - they both report pings under 170ms (which is perfectly fine for Islamabad), but all CDN-based websites are slower, which is inherently contradictory to their purpose. Since I'm unable to directly test the IPs of various ISPs, I'm going to not comment on that (since I don't have any proof), but based on the information above, my deduction would be that there would be a slowdown especially in VOIP. But what I don't understand is why Nexlinx's route and my route are giving different ping times (even the DSL services are giving ping times akin to Nexlinx's responses, but GPON services don't, despite using the same route). I know this because my mamoo has DSL (I set it up at their place) and I test using their connection now and then. We have fiber. We don't live next door anymore so I can't readily test their connection at the same time, but lg.nexlinx.net.pk helps.

I hope I'm able to express my point of view once again. I see you've been participating in a few other threads as well, so on behalf of the "victims" of PTCL, thank you. And apologies for the long post.

hassaannasir · Nov 29, 2018

usmanghazanfar said:
Cant change on VDSL since its dynamic in it and optimizes according to the line condition to avoid disconnection. For now, please stay on it as it seems quite good at your end till FTTH.

Ever since I got VDSL, my ping has gone through the roof. Servers located in Europe on which I used to get 150-170 ping on are now giving me 300+ ping. Servers in South East Asia which were about 100-130 ping are also near 300 now. As far as disconnects are concerned, my ADSL connection was also fine and rarely disconnected. One of PTCL's retard technician recommended me to get VDSL and they previously recommended me to get static IP (both ruined my gaming experience by drastically increasing my ping). Stop messing with the routing, your experiments are ruining thousands of people's online gaming experiences. The amount of times I've died because the enemy's gun would shoot before mine is too much. Can't play any game on 300+ ping, not even FIFA. Nayatel for example gives the option to their users to get their route to any IP optimized. They shorten it and get rid of unnecessary hops in between. And here we have PTCL who give us at least 22-23 hops to any IP outside of Pakistan.

hassaannasir · Nov 29, 2018

He (usmanghazanfar) will never reply to you because unlike a lot of other people who are uninformed about these matters, you are actually saying something which makes sense and you're scaring him off because you're stating facts. Did you see how he asked the other guy not get rid of his VDSL connection even though he's getting high pings on it. He's clearly a PTCL employee.

moosvi94 · Nov 30, 2018

usmanghazanfar said:
1. I'm getting 120ms on same Amazon server. Please type in google what is my IP and share with me
2. Regarding twitch, let me ask someone in PTCL to check

ping towards Amazon Singapore is fixed now getting 120ms
twitch issue still the same buffering even at 360p on a 20mb connection

usmanghazanfar · Nov 30, 2018

moosvi94 said:
ping towards Amazon Singapore is fixed now getting 120ms
twitch issue still the same buffering even at 360p on a 20mb connection

Glad Amazon SGP is fixed on your connection.
Regarding Twitch, i'm playing twitch videos at HD resolution, any idea or information which I can get to ask someone to check in detail?

moosvi94 · Nov 30, 2018

usmanghazanfar said:
Glad Amazon SGP is fixed on your connection.
Regarding Twitch, i'm playing twitch videos at HD resolution, any idea or information which I can get to ask someone to check in detail?

i really don't know what's the issue, all this twitch issue started after the submarine cable cut last year and it never got resolved i used to play 720p streams before that on 8mb
its actually weird. some users on Pg reported to have same issues on a 50mb VDSL but some had no issues though pinging live.twitch.tv gives normal 120 ping

ImpracticaL · Nov 30, 2018

moosvi94 said:
ping towards Amazon Singapore is fixed now getting 120ms
twitch issue still the same buffering even at 360p on a 20mb connection

how did your ping got fixed? i am still getting 300+ ping in ASiA servers

usmanghazanfar · Nov 30, 2018

ImpracticaL said:
how did your ping got fixed? i am still getting 300+ ping in ASiA servers

1. which game?
2. Recheck ping and then check connecting to Singapore Asia server. please share trace route to that server IP
3. in google type what is my IP and share you IP

ImpracticaL · Nov 30, 2018

usmanghazanfar said:
1. which game?
2. Recheck ping and then check connecting to Singapore Asia server. please share trace route to that server IP
3. in google type what is my IP and share you IP

sir kindly check your dm

maazsk97 · Dec 1, 2018

usmanghazanfar said:
1. which game?
2. Recheck ping and then check connecting to Singapore Asia server. please share trace route to that server IP
3. in google type what is my IP and share you IP

Assalamalikum, PTCL has been pretty stable for me since I switched to VDSL. But it is still pathetic in the gaming department with streaming issues on certain sites eg: Twitch.tv and slow downloads during peak hours. My question is that if I get a static IP and provide it to you with all game server IPs and traceroutes, will you be able to get it fixed for me? Because I have been suffering from this issue for the past 2 years, ever since I moved here. Rainbow 6 siege is my main fps and i mainly play on Asian servers. I am currently investing in a VPN to keep my ping low.

I am asking because my ISP in KSA provided me a static IP for free so that they can optimize routes for that specific IP pool and I don't have to face high ping issues anymore and within like 2 weeks I had an optimal routing to majority of USA, EU and Asian servers. Would really appreciate it if you look into this matter. Also get this Twitch buffering issue sorted out. Thank you.

ptcl recent ping issue

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