PLZ Help Find Alternative to PTCL in Rawalpindi!!

[shaheerk]

Is that your personal experience with Fiberlink? I've been using it for 7-8 months now in Rawalpindi. Installation took 30 days as promised, and every issue I've had has taken at most 24 hours to resolve.

I should have been clearer: I have PTCL, but I've read about Fiberlink. Another user living in Pindi has been waiting (or waited for a very, very, inordinately long time).

I've never used Fiberlink myself though.

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[zarmena]

I contacted Fiberlink ages ago but they weren't offering services in my area at the time. My problem is that I live in a military zone (Race Course & Westridge) and going by multiple accounts, it's not easy to install anything in this area without several layers of permission. Up until a few years ago, even mobile phone companies were being given a tough time and Race Course was notorious for poor mobile and WiFi signals (part of what prompted me to go PTCL as they have an established infrastructure from their time as the national provider). I've done my research now and have concluded Nayatel is the only option. The PTCL exchange is literally 5 mins drive from my house but if I start popping in there every time there's a problem, I might as well rent a space and mattress to sleep outside the office.

Anyway, I'm gonna be sorting this out after Eid. Nayatel takes two weeks to get your net up and running. Hopefully, PTCL will get me through this period and won't have a major breakdown. Last issue took two weeks to resolve and they had to bring in Chinese ZTE engineers (I'm not even kidding) and today, due to heavy rain, internet has been disconnecting all day (another issue I often face).

Sigh.

Rant over.

 

[zarmena]

By the way, majority of Race Course and Westridge has already switched to Nayatel so they must be doing something right. According to the PTCL tech guy's own admission, there's a whopping total of 5 VDSL customers in the whole of Race Course, out of which at least 2-3 are offices, making me the "rare" domestic consumer. In fact, I'm on a higher speed than these 9-5 offices so if there's a breakdown in VDSL, I'm the first one to feel it and the only one to make serious noise.

The Nayatel guy who was surveying my area to confirm if he can provide me a connection was telling me that I barely just made it. There's very little space left for more houses even though their cabinet is right the hell outside my house. Everybody wants in. I've requested them to keep me on file until after Eid.