Home shopping warranty claim

[nauman89]

Time for some reality, HSN claims to give best after sales services like REPAIR for mobiles under WARRANTY but in my case i bought a HTC DESIRE S from their karachi outlet and after a period of few month i started facing WIFI connection and RANDOM RESTART problems. I contacted their karachi outlet and they said its gona take few days to get it working normally, but sadly after few days i got a call from their outlet telling me that they are unable to get it working normally and when i visited their outlet to collect my phone i was shocked because what they just did with my phone was a simple factory reset that's it. Still they claim to give warranty for 1 Year.Many of my friends also have bad experiences with HSN.

 

[fajoo24]

They are the biggest rip offs in karachi and i always tell everyone to stay away from them........

 

[Thinker]

So why didnt you argue that you have warranty and they should do something about it? You shouldnt expect any business to offer you costly service themselves if you dont demand it.

I had a warranty issue with homeshopping with my xperia play. At first they asked for money as they argued something had broke inside the phone and there is no warranty for something breaking. I stuck to myself, didnt agree to pay and they agreed to fix it without any cost. What happened then was that they couldnt repair it the phone continued to have problems. The initial problem of slide was fixed but the phone developed even more serious problems probably due to negligence of the repair man. I asked for compensation as it was not my mistake what happened with the phone it was just a part of normal wear and tear and now my phone was close to useless to me.

They gave me 15000 Rs. as compensation for not being able to repair my phone and bought my phone for that price. A fully working xperia play could be get for 15k so it was really quite an unbelievable gesture by homeshopping which showed they truly care about customer satisfaction.

But I will say again if you dont show your dissatisfaction to the business then they are unlikely to offer you something good. And I would also say in my experience with homeshopping there has never been a single heated word, its always been calm arguments they are very friendly people. You should talk to the CEO, send an email to homeshopping complaint as he personally deals with all the complains. My problem was also only solved by the CEO, the employees of homeshopping probably dont have the authority to do some special case exemption to a customer.

 

[hasooboy]

Try to contact higher authority or the ceo of the hsn, they also have there representative here so wait for there reply too

Sent from my HTC EVO 3D X515m using Tapatalk 2

 

[nauman89]

Baikar banda hai aik damm in logo ko android samaj nhe ata wo kia sahi kare gae phone they all are dumb and the biggest dumb is the CEO of HSN.

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Reply by HSN on FB

just looked into it and it was just not a simple reset which was done .. The deal was that the work was to be done on the board and there was a chance of the mobile going dead for good hence we decided not to open the phone and take the risk hence the only issue with your phone was random resets which usually does happen with many android phones and it got better with the software update. To what we saw in your phone the issue did not seem as serious which would not allow you to use the phone hence taking the risk did not seem worth it. In case you are not satisfied you are always welcome to bring it back in and HSN Supprot team shall be more then happy to help you in this regard.

 

[syed shehzad]

Baikar banda hai aik damm in logo ko android samaj nhe ata wo kia sahi kare gae phone they all are dumb and the biggest dumb is the CEO of HSN.

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i can talk to shayan tahir for ur problem if u want !!

 

[undead666kira]

what kind of warranty is that ?? aren't they supposed to send it to manufacturer and get it repaired/ and if its not able to be repaired they replaced they the unit ... its sounds like they are giving it to local mobile mechanics ..

 

[hasooboy]

So how many times does it restart in a day?

Sent from my HTC EVO 3D X515m using Tapatalk 2

 

[redfeeniks]

No idea about the warranty but I have a bad experience with homeshipping.com.pk, I remember buying my first smart phone last year and I tried them I ordered my phone(HTC Legend in black) which should have been available in 2 days time max(according to them) and on the night of 2nd day they called on my number and asked for confirmation on my order and then told me the color was out so that's why they called and that my phone will be in my hands in 3 days (wise asses)

so no biggie I agreed and waited on the 2nd day again I was called and asked about the color and was told the color was out and suggested I should buy in silver(don't try that shit with any customer pisses them off), I didn't agree told em I want it in black and they said it would take an additional day time I was like okay do it...

However the very next evening I got the call again and they said I should buy in silver and I was pissed off now I told them can my order be canceled and the guy immediately said no and I told him fine send the phone over I'm not gonna pay for it anyway, Thank god I didn't pay before hand.

 

[fajoo24]

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Reply by HSN on FB

just looked into it and it was just not a simple reset which was done .. The deal was that the work was to be done on the board and there was a chance of the mobile going dead for good hence we decided not to open the phone and take the risk hence the only issue with your phone was random resets which usually does happen with many android phones and it got better with the software update. To what we saw in your phone the issue did not seem as serious which would not allow you to use the phone hence taking the risk did not seem worth it. In case you are not satisfied you are always welcome to bring it back in and HSN Supprot team shall be more then happy to help you in this regard.

That is the fucking lamest story i have every heard........so they are afraid that working on board will make the phone go dead, somebody tell the retards that it is your fucking problem because you are responsible if phone goes dead during repair or whatever, if it goes dead it is their responsibility to give replacement at their cost........man i tell you to call and fuck them up........ye dekh kar to meri hat gai yar

 

[nauman89]

So how many times does it restart in a day?

Sent from my HTC EVO 3D X515m using Tapatalk 2

Every time when I lock it and then I press power key to unlock it restarts.

 

[nauman89]

My Reply To HSN:

Well for your info I known what kind of reset you have done but WiFi issue is still their and for the random restart,so far I have used 3 android phones from different companies and I have never came across this problem,one more thing its not a random restart when I lock my phone and press power key to unlock it gets restart.About your statement: "The deal was that the work was to be done on the board and there was a chance of the mobile going dead for good hence we decided not to open the phone"

I don't care if it goes dead you have given me a 1 year warranty and its your responsibility to get my phone working normally and do what so ever you have to do for that.

 

[syed shehzad]

bro in pakistan mobile warranty covers software issues they dont take responsibility of hardwire related issues.
it is not just related to homeshopping.
mobilezone united advance teletech so many others.
even u can ask brightex the official partner of htc even they dont provide replacement warranty !

 

[Geralt of Rivia]

Your best bet is to find official distributor or their official service center and take it there. If no such thing exists, then you will have to fight for it with HSN.

 

[yousaf465]

Did you check XDA, or else flashed a different modem after installing a custom rom.
As for warranty on Samsung we have Chainfire's triangle away app. I have no idea if such a app exist for this phone.

 

[hasooboy]

bro in pakistan mobile warranty covers software issues they dont take responsibility of hardwire related issues.
it is not just related to homeshopping.
mobilezone united advance teletech so many others.
even u can ask brightex the official partner of htc even they dont provide replacement warranty !

I don't know if the change the Authorized partners has changed the policy or what, back in days when my nokia 6600 got hardware problem first they resolved and then it occurs again. Then they asked me to bring the box of the previous set we will replaced it as it can't be repaired, in the end i got a new working unit from them.

P.S warranty was provided by Mobile zone

 

[nauman89]

HomeShopping.pk reply on FB
Sure if you are willing to take the risk of it going dead then please bring it in and we shall work on the board. Dont mean to burst any ones bubble but we have previously mentioned HSN warranty just cover 1 Year free Repairs and if something can go dead then customer is at risk not us .. The reason for that is because the prices you buy it for with HSN are prices you might get in open market without any warranty hence what we offer is way better then buying it without anything at all ....... How ever we have received special instructions from the higher management to look into your case and if required replace your phone with a similar unit so we can win you over once again .. hope to close this thread with you on a good note.

 

[dilawer]

Don't do it guys don't hate on HSN. They're probably the best guys around you'll ever find. Many other PG members have had problems with HSN that ended on a very positive note in the end, I mean come on give them a chance and talk to their owner/CEO Shayan, He's a nice guy.

 

[hasooboy]

^^ better to get your phone replaced with working one rather then taking the risk of going dead. If you want any other phone then you can also go for it with top up if they agreed it would be great for both of you
Best of luck

Sent from my HTC EVO 3D X515m using Tapatalk 2