Disconnecting PTCL

[SohaibArif]

Salams,
Can someone tell me how to ask PTCL to disconnect the broadband connection?
Their support staff refuse to tell and we already had Worldcall installed after a month's problems with PTCL.

 

[thahim]

Salams,
Can someone tell me how to ask PTCL to disconnect the broadband connection?
Their support staff refuse to tell and we already had Worldcall installed after a month's problems with PTCL.

You can simply call 1218 and ask them to disconnect your BB or Phone. They will send their team to take back the router from you or take the router and return it to exchange and ask them to disconnect your connection.

Sent from Galaxy Note 3 SM-N9005

 

[SohaibArif]

You can simply call 1218 and ask them to disconnect your BB or Phone. They will send their team to take back the router from you or take the router and return it to exchange and ask them to disconnect your connection.

Sent from Galaxy Note 3 SM-N9005

Tried that, they simply refuse to disconnect they keep making excuses or sending us to other numbers.

 

[Aamishaz]

Tried that, they simply refuse to disconnect they keep making excuses or sending us to other numbers.

u have to call 1236. to get a new connection or to simply disconnect from any service this is the number to call. they will try to make excuses and try to make u stay with them.

 

[abobobilly]

[MENTION=3252]SohaibArif[/MENTION]! The easiest option would be to visit your "Local Exchange" personally. Write an application, mentioning the reason why you are getting it disconnected, and take the last phone bill with you. You will be entertained fairly quickly.

That being said, I am not sure if i am right, but i remember PTCL's policy where it was said "If you get your Broadband disconnected in first year of service, you will have to return the modem too" ... so technically, if its more than a year, you should be an "owner" of that modem, and should not return it (those broadband guys will insist).

 

[SohaibArif]

@SohaibArif! The easiest option would be to visit your "Local Exchange" personally. Write an application, mentioning the reason why you are getting it disconnected, and take the last phone bill with you. You will be entertained fairly quickly.

That being said, I am not sure if i am right, but i remember PTCL's policy where it was said "If you get your Broadband disconnected in first year of service, you will have to return the modem too" ... so technically, if its more than a year, you should be an "owner" of that modem, and should not return it (those broadband guys will insist).

Thanks for the info. I will try that tomorrow. It has been more than a year so you may see the modem for sale on pg soon.