[SOLVED] .::The Official Mega PTCL Thread::. -- A Sequel Without Drama!! || [All is well!]

[Bleh]

So are PTCL FTTH and transformed packages the same thing?

 

[sandygtx]

Can someone help me out? My ping on the speed test is 40-50ms. However since 2 weeks, it escalates to 150+ from 8pm till 3am EVERY SINGLE DAY.
I've complained abt it numerous times and the support guys are clueless as always. The local linesmen is not even showing up either. He did come once a few months ago when i had a issue with my line and he improved my ping too. But im not getting a hold of him anymore. Can somebody please help me with this?

 

[wannagamer]

Can someone help me out? My ping on the speed test is 40-50ms. However since 2 weeks, it escalates to 150+ from 8pm till 3am EVERY SINGLE DAY.
I've complained abt it numerous times and the support guys are clueless as always. The local linesmen is not even showing up either. He did come once a few months ago when i had a issue with my line and he improved my ping too. But im not getting a hold of him anymore. Can somebody please help me with this?

It's call load management or throttling speeds. This is done during peak usage times to reduce the server loads.

Keep complaining. This will force them to increase their number of servers.

 

[sandygtx]

It's call load management or throttling speeds. This is done during peak usage times to reduce the server loads.

Keep complaining. This will force them to increase their number of servers.

It never happened before. Dont know what changed that. I hope its not for permanent basis. And wese b ping k lye thori hi complains jati hongi.

 

[ahmar16]

Am I getting too much speed on 4 mb package? I am on copper ADSL line.

 

[REVENGED]

Am I getting too much speed on 4 mb package? I am on copper ADSL line.

yes complain 1218 you are getting excess speed for your package

 

[murtaza12]

[MENTION=26415]REVENGED[/MENTION]

Your GPON working fine? Mine has been acting up since 9 PM.

 

[REVENGED]

@REVENGED

Your GPON working fine? Mine has been acting up since 9 PM.

what do you mean by acting up
mine is working without any issue only browsing is bit slow

 

[Meep]

@REVENGED

Your GPON working fine? Mine has been acting up since 9 PM.

mine has been acting up since last night ree
keeps disconnecting every 10 mins or so
oof couldnt play any games >~< was forced to binge watch series ;w;

 

[murtaza12]

what do you mean by acting up
mine is working without any issue only browsing is bit slow

Mine disconnected every hour or so, happened 12 times in a span of 8 hours.
Eventually just turned the ONT off.

mine has been acting up since last night ree
keeps disconnecting every 10 mins or so
oof couldnt play any games >~< was forced to binge watch series ;w;

Wtf Meep you're alive?

Exact same issue for me tho, thankfully wasn't every 10 mins, but every hour isn't exactly better cause you can't play anything without disconnecting in between.

 

[REVENGED]

Mine disconnected every hour or so, happened 12 times in a span of 8 hours.
Eventually just turned the ONT off. Wtf Meep you're alive?

Exact same issue for me tho, thankfully wasn't every 10 mins, but every hour isn't exactly better cause you can't play anything without disconnecting in between.

NO did not faced any disconnect issue but some web pages were loading slow

 

[Meep]

@murtaza12

hey hey :3
yea i dont know whats up with it >~<
called them yesterday and it got fixed, worked fine all day now its messing up again
i got ptcl smart on the connection that doesnt die or disconnect ;-; its just the internet that fucks up =w=

 

[manobilla]

Our DP are being changed now days in Malir Cantt KHI.
Recently they upgraded my DP Box too.

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can you please share picture of new installed DPS in your area?

 

[masters1001]

Sure i will. M also thinking to take its snap for record since few days. Tomorrow i will share

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[masters1001]

Ptcl 8mb dsl since week or so working slow ...line sats r fine but speed flactuates much ...

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[botmen]

How are my line parameters?
Will my line support 20mb on vdsl?
Currently I'm on 10mb adsl.

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[murtaza12]

How are my line parameters?
Will my line support 20mb on vdsl?
Currently I'm on 10mb adsl.

Sent from my LG-H870DS using Tapatalk

Your line stats are perfect.
ADSL stats play no role in determining whether or not you can get VDSL cause it's a different line.

Request for a VDSL connection, you'll easily be able to get 20 Mbps.

 

[Yasir Nadeem]

So, I called ptcl up for a connection to get one of their nice new broadband packages on 22 June, got my order placed immediately. On the second day i got the message telling me to "pay 3,999 PKR Installation fee so we can intiate your installation on the following MDN Number", I was like okay great, paid the installation fee and got a call telling me that they will install the connection in 5 working days it was going so good till 5 days went away with no calls from them. For the record the same happened like a year or two ago without money being involved, me being frustrated and all complained to PTA (CC'ed PTCL) about this after like a full week, got their reply after 3 days telling me to email them my address, after like 3-4 days i got email from ptcl telling me that they will solve my problem and all that, on the second day after the email i got a call from a seemingly illiterate woman from ptcl asking me if my line was bad i told her that why would my line go bad if i don't even have the connection lol, on which she checked and said why is your complain even here then in a bad tone, she then asked for my address which she seemingly had a hard time understanding idk why. After like 4 hours from that call i got another call from a guy asking me about my address he then said "aapka connection is branch se nahi hoga" i told them that it was their problem to which he replied, "ham dekhte hain.." then he put off the call and it's till this day no one came or called me about the connection I tried calling ptcl which they either transfer the call or don't bother picking up nor do i get any email or call from them or PTA. I don't know what should be my
next step, i was a bit busy these couple of days so couldn't visit their office to give them an earful, which is the only thing left to do I guess.

TL;DR: Placed order on 22 June, paid 4k on the MDN, no call from them, complained pta which also didn't help till today (25th July), don't know what to do except for visiting their office which I am thinking to take time out for.

 

[manobilla]

So, I called ptcl up for a connection to get one of their nice new broadband packages on 22 June, got my order placed immediately. On the second day i got the message telling me to "pay 3,999 PKR Installation fee so we can intiate your installation on the following MDN Number", I was like okay great, paid the installation fee and got a call telling me that they will install the connection in 5 working days it was going so good till 5 days went away with no calls from them. For the record the same happened like a year or two ago without money being involved, me being frustrated and all complained to PTA (CC'ed PTCL) about this after like a full week, got their reply after 3 days telling me to email them my address, after like 3-4 days i got email from ptcl telling me that they will solve my problem and all that, on the second day after the email i got a call from a seemingly illiterate woman from ptcl asking me if my line was bad i told her that why would my line go bad if i don't even have the connection lol, on which she checked and said why is your complain even here then in a bad tone, she then asked for my address which she seemingly had a hard time understanding idk why. After like 4 hours from that call i got another call from a guy asking me about my address he then said "aapka connection is branch se nahi hoga" i told them that it was their problem to which he replied, "ham dekhte hain.." then he put off the call and it's till this day no one came or called me about the connection I tried calling ptcl which they either transfer the call or don't bother picking up nor do i get any email or call from them or PTA. I don't know what should be my
next step, i was a bit busy these couple of days so couldn't visit their office to give them an earful, which is the only thing left to do I guess.

TL;DR: Placed order on 22 June, paid 4k on the MDN, no call from them, complained pta which also didn't help till today (25th July), don't know what to do except for visiting their office which I am thinking to take time out for.

visit your exchange and insist i want to meet with exchange manager and tell him your issue

 

[masters1001]

can you please share picture of new installed DPS in your area?

Here u go

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