PS4 Error (WS-37397-9)

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xbox12

xbox12

Intermediate
Jul 3, 2013
156
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Defence, Phase-7, Karachi
Hello all, I'm facing an error (WS-37397-9) on my PS4, I'm unable to sign in or play online.
When I looked up on the net I got to know that this error comes when Sony bans your IP Address.
Faced it on Sunday as well but somehow I managed to change the IP address from the router settings. But now again today I'm getting this error and even changing the IP Address from the settings doesn't seem to work. What exactly should I do?
I'm using Storm Fiber 10mbps package. Got it installed last month, never ever faced this error since past 3 years until Sunday.
Even called up storm fiber and they said they can't change the IP, after arguing they told me to hold up and in the end they hung up.
Any help please?
 
Z

Zain 0

Active member
Jan 21, 2010
370
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21
I had a similar problem with my ps4 not be able to log on to psn or do anything online. I checked the error it gave on Google, apparently you need to send it to Sony for repairs in North America if it happens since I can't do that. I reintialzed the ps4 completely. The problem was solved.

Sent from my A0001 using Tapatalk
 
Z

Zain 0

Active member
Jan 21, 2010
370
0
21
So back up your ps4 save files and try that. My problem was fixed. But then the error it gave me was different.
Hope this helps.

Sent from my A0001 using Tapatalk
 
xbox12

xbox12

Intermediate
Jul 3, 2013
156
0
21
Defence, Phase-7, Karachi
Zain 0 said:
I had a similar problem with my ps4 not be able to log on to psn or do anything online. I checked the error it gave on Google, apparently you need to send it to Sony for repairs in North America if it happens since I can't do that. I reintialzed the ps4 completely. The problem was solved.

Sent from my A0001 using Tapatalk
Click to expand...
It's not a hardware neither a software issue. The issue is that Sony from its end keeps on blocking the IP addresses that we're assigned from our ISP's.
I really don't want to re-initialize my console and lose all the data! :p
Any way, how do I even backup the data?
 
Z

Zain 0

Active member
Jan 21, 2010
370
0
21
xbox12 said:
It's not a hardware neither a software issue. The issue is that Sony from its end keeps on blocking the IP addresses that we're assigned from our ISP's.
I really don't want to re-initialize my console and lose all the data! [emoji14]
Any way, how do I even backup the data?
Click to expand...
Nit sure how you transfer data.. The thing I was recommending, transferring was the save files. On a USB. That's what I did.

But what if it actually is a Sony Ip ban thing. Why do you you send Sony and email?. They most probably will help out

Sent from my A0001 using Tapatalk
 
xbox12

xbox12

Intermediate
Jul 3, 2013
156
0
21
Defence, Phase-7, Karachi
Zain 0 said:
Nit sure how you transfer data.. The thing I was recommending, transferring was the save files. On a USB. That's what I did.

But what if it actually is a Sony Ip ban thing. Why do you you send Sony and email?. They most probably will help out

Sent from my A0001 using Tapatalk
Click to expand...
What's their email? :p
Can't find it any where!
 
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