Fiber 2 Home Internet Service by Fiberlink | Discussion (Read FIRST POST)

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Ashesskhan

Newbie
Apr 25, 2017
12
0
0
Spoke to Nauman today, he said I should come to Head Office on Saturday as management from Karachi is coming and register my complaint. He's like " top management doesn't care, what can we do?"
So let's see


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L

lifetalk

Talented
Dec 14, 2013
78
0
11
UzEE said:
Once you deal with them enough, you'll start to see the cracks. Your messages would be replied to after hours when the issue is already resolved etc.

What I do is if an issue is fixed before they've even read my complaint, i just send them a message saying it's fixed


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Yep. I had a temporary issue on the 19th of April, 2017. I reported it, got a reply in a few minutes about whether I had a red light. Issue resolved itself a few minutes later. So I told them it was all good. They did not read or reply to the message at the time.

On 24th April (5 whole days later) I get a reply from them about my connection being down due to a power issue. I hadn't complained; they presumably responded to my messages from 19th April. And my connection was up at the time; in fact, I was connected to Fiberlink's wifi when I received their reply, lol. Their management is an absolute mess. It's terrible.
 
U

UzEE

Gamer / Engineer
May 4, 2009
408
1
23
Lahore, Pk.
uzairsajid.com
lifetalk said:
Yep. I had a temporary issue on the 19th of April, 2017. I reported it, got a reply in a few minutes about whether I had a red light. Issue resolved itself a few minutes later. So I told them it was all good. They did not read or reply to the message at the time.

On 24th April (5 whole days later) I get a reply from them about my connection being down due to a power issue. I hadn't complained; they presumably responded to my messages from 19th April. And my connection was up at the time; in fact, I was connected to Fiberlink's wifi when I received their reply, lol. Their management is an absolute mess. It's terrible.
Click to expand...
PTCL also had only one person on their Twitter support but that never had this issue despite him getting constant tweets.


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A

AdiosZeist

Newbie
Apr 27, 2017
23
0
0
Chapal suncity near safoora, Karachi
hamidkhatri said:
Not yet. Previous week i got today's date and today i got 4th May. But well i know the do have burden of many things. I can wait coz i am not the only one, it's been a history with previous clients that their connection got installed not less than 2 months.
Btw i applied on 14th march

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I applied for connection in Mustafa Town, Lahore on 15 March and their team came to my home at 22 March for installation. I wasn't at home so my brother asked them if they could come the next day. They said that they would come and install it the next day (23 March) and now it is 27 April without any installation. Numerous calls to their rep, that bas**** shuja and helpline yielded no result or mostly weren't even answered. I visited their office last week and there were 5+ guys that had been waiting there for hours just to get to the relevant person. Nobody was there in office except watchmen and sweepers.
 
A

Ashesskhan

Newbie
Apr 25, 2017
12
0
0
AdiosZeist said:
I applied for connection in Mustafa Town, Lahore on 15 March and their team came to my home at 22 March for installation. I wasn't at home so my brother asked them if they could come the next day. They said that they would come and install it the next day (23 March) and now it is 27 April without any installation. Numerous calls to their rep, that bas**** shuja and helpline yielded no result or mostly weren't even answered. I visited their office last week and there were 5+ guys that had been waiting there for hours just to get to the relevant person. Nobody was there in office except watchmen and sweepers.
Click to expand...
Go to their office on Saturday, I was told higher management is coming from Karachi



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A

Ashesskhan

Newbie
Apr 25, 2017
12
0
0
AdiosZeist said:
I applied for connection in Mustafa Town, Lahore on 15 March and their team came to my home at 22 March for installation. I wasn't at home so my brother asked them if they could come the next day. They said that they would come and install it the next day (23 March) and now it is 27 April without any installation. Numerous calls to their rep, that bas**** shuja and helpline yielded no result or mostly weren't even answered. I visited their office last week and there were 5+ guys that had been waiting there for hours just to get to the relevant person. Nobody was there in office except watchmen and sweepers.
Click to expand...
Also call Nauman 0321 5899545


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A

AdiosZeist

Newbie
Apr 27, 2017
23
0
0
Chapal suncity near safoora, Karachi
I've read some comments and came to know that there are some people who have been waiting for even more than 6 months for the connection after payment. I am in Karachi now. Can I visit their head office here in Karachi and expect some results? Can anybody share his experience of their dealing in head office?
 
A

Ashesskhan

Newbie
Apr 25, 2017
12
0
0
AdiosZeist said:
Just talked to Nauman. He said that I am from tech depart and unable to tell you the status. If you are in Khi, You must visit head office to get the correct info.
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No one will tell you anything. This is the system of fiberlink. Too much work load


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coolbouy

coolbouy

Intermediate
Sep 9, 2012
167
0
21
Lahore
AdiosZeist said:
I've read some comments and came to know that there are some people who have been waiting for even more than 6 months for the connection after payment. I am in Karachi now. Can I visit their head office here in Karachi and expect some results? Can anybody share his experience of their dealing in head office?
Click to expand...
There is a guy name Sajid in karachi office. Try to meet him.

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T

Tachyons

Active member
Sep 22, 2016
297
0
11
Lahore
Did FIBERLINK stopped collecting the payments from home? My due date was today but the guy didn't come to receive the payment today. I got a email stating a bank account number and last payment date.
 
asaddon

asaddon

Proficient
Jan 17, 2017
663
0
11
Lahore
Tachyons said:
Did FIBERLINK stopped collecting the payments from home? My due date was today but the guy didn't come to receive the payment today. I got a email stating a bank account number and last payment date.
Click to expand...
He came to my house on the 22nd to collect the bill.
Contact thier billing department.


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asaddon

asaddon

Proficient
Jan 17, 2017
663
0
11
Lahore
Whatever that means.
I recommend everyone to complain on thier WhatsApp support so they know it's not just a single link.




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