Fiber 2 Home Internet Service by Fiberlink | Discussion (Read FIRST POST)

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coolbouy

coolbouy

Intermediate
Sep 9, 2012
167
0
21
Lahore
omariqbalnaru said:
Its still not working. Please let me know when it gets fixed at your end.
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Mine is working now.

- - - Updated - - -

imadsani said:
From what I've gathered, their teams aren't allowed to work during teh day by Traffic Police
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When Shuja came to install connection at my place , i asked him how many connection do they install daily. He told me that mine was the first connection of the day. And before that they were resolving the complains in near by areas.
 
A

Ashesskhan

Newbie
Apr 25, 2017
12
0
0
Fiber link is the worst service! I applied for connection in November 2016 and it's April 25th 2017. Been bugging Shuja ever since, he keeps saying sir within 2 days and now it's 5 months. Whichever number I call from they put it on divert. Now mr Nauman is another guy who came to place and then said I'll come in the evening to install modem, now it's been a month he doesn't answer call anymore, picked last time and said mera accident ho gya hai.
What to do about these guys! Helpline doesn't do anything.
Totally helpless and clueless
Pls help.


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coolbouy

coolbouy

Intermediate
Sep 9, 2012
167
0
21
Lahore
Ashesskhan said:
Fiber link is the worst service! I applied for connection in November 2016 and it's April 25th 2017. Been bugging Shuja ever since, he keeps saying sir within 2 days and now it's 5 months. Whichever number I call from they put it on divert. Now mr Nauman is another guy who came to place and then said I'll come in the evening to install modem, now it's been a month he doesn't answer call anymore, picked last time and said mera accident ho gya hai.
What to do about these guys! Helpline doesn't do anything.
Totally helpless and clueless
Pls help.


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Click to expand...
Go to their office in lahore. Noman is there all the time. Noman and Awais are the guys who will install the modem. Noman is like a clerk and Awais is the main guy. Go to their office, call helpline, xomplain on their every post on facebook. U will get noticed by their higher management and then they will install it. Thats how they work.

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M

Mctech

Beginner
Mar 31, 2017
40
0
1
Ashesskhan said:
Fiber link is the worst service! I applied for connection in November 2016 and it's April 25th 2017. Been bugging Shuja ever since, he keeps saying sir within 2 days and now it's 5 months. Whichever number I call from they put it on divert. Now mr Nauman is another guy who came to place and then said I'll come in the evening to install modem, now it's been a month he doesn't answer call anymore, picked last time and said mera accident ho gya hai.
What to do about these guys! Helpline doesn't do anything.
Totally helpless and clueless
Pls help.


Sent from my iPhone using Tapatalk
Click to expand...
All the people who've joined the forum to exclusively complain about their Fiberlink connection is pretty hilarious. Welcome to the club. Threaten them, bug them as much as you can. Make sure they know you're breathing down their neck everyday.

Remarkably enough though, my connection hasn't gone down even once for the first week, pretty impressed. The speed has been perfectly consistent, even better.
 
U

UzEE

Gamer / Engineer
May 4, 2009
408
1
23
Lahore, Pk.
uzairsajid.com
Mctech said:
All the people who've joined the forum to exclusively complain about their Fiberlink connection is pretty hilarious. Welcome to the club. Threaten them, bug them as much as you can. Make sure they know you're breathing down their neck everyday.

Remarkably enough though, my connection hasn't gone down even once for the first week, pretty impressed. The speed has been perfectly consistent, even better.
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90% of the downtime issues are usually disconnects that are only a couple of seconds long. You loose the connection and connect again within 30 seconds or so. You won't even notice these kinds of disconnects unless you're doing some hyper sensitive activity at the time like playing a game online etc.


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A

Ashesskhan

Newbie
Apr 25, 2017
12
0
0
Mctech said:
All the people who've joined the forum to exclusively complain about their Fiberlink connection is pretty hilarious. Welcome to the club. Threaten them, bug them as much as you can. Make sure they know you're breathing down their neck everyday.

Remarkably enough though, my connection hasn't gone down even once for the first week, pretty impressed. The speed has been perfectly consistent, even better.
Click to expand...

You're lucky then. They lie through the teeth.



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L

lifetalk

Talented
Dec 14, 2013
78
0
11
I have to say, Fiberlink's Whatsapp support is excellent. They stay on top of things, are very efficient, resolve problems within minutes, and are more or less always aware of everything going on around their infrastructure. They're definitely proactive, and not reactive.

Here's a screenshot to prove everything I just said:
 
hamidkhatri

hamidkhatri

Well-known member
May 7, 2011
1,667
4
44
Hyderabad
lifetalk said:
I have to say, Fiberlink's Whatsapp support is excellent. They stay on top of things, are very efficient, resolve problems within minutes, and are more or less always aware of everything going on around their infrastructure. They're definitely proactive, and not reactive.

Here's a screenshot to prove everything I just said:
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I am astonished as to how the f** a single whatsapp number can entertain thousands of clients' complaints? Why dont they increase their supportive staff?

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M

mzk1991

Active member
Sep 27, 2016
302
0
11
Lahore
hamidkhatri said:
I am astonished as to how the f** a single whatsapp number can entertain thousands of clients' complaints? Why dont they increase their supportive staff?

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Click to expand...
Have your connection installed yet?

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U

UzEE

Gamer / Engineer
May 4, 2009
408
1
23
Lahore, Pk.
uzairsajid.com
hamidkhatri said:
I am astonished as to how the f** a single whatsapp number can entertain thousands of clients' complaints? Why dont they increase their supportive staff?

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Click to expand...
Once you deal with them enough, you'll start to see the cracks. Your messages would be replied to after hours when the issue is already resolved etc.

What I do is if an issue is fixed before they've even read my complaint, i just send them a message saying it's fixed


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hamidkhatri

hamidkhatri

Well-known member
May 7, 2011
1,667
4
44
Hyderabad
mzk1991 said:
Have your connection installed yet?

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Not yet. Previous week i got today's date and today i got 4th May. But well i know the do have burden of many things. I can wait coz i am not the only one, it's been a history with previous clients that their connection got installed not less than 2 months.
Btw i applied on 14th march

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A

Ashesskhan

Newbie
Apr 25, 2017
12
0
0
hamidkhatri said:
Not yet. Previous week i got today's date and today i got 4th May. But well i know the do have burden of many things. I can wait coz i am not the only one, it's been a history with previous clients that their connection got installed not less than 2 months.
Btw i applied on 14th march

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Sir I applied in November 2016 and it's 26th April Today. Good luck to you [emoji106]


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