Is it working fine now? Mine has been down for 5 hours.
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Fiber 2 Home Internet Service by Fiberlink | Discussion (Read FIRST POST)
- Thread starter frazgta
- Start date
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Yes it's stable from last 30 minutes. You should lodge a complaint.
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I have just about had it with these people now. My connection still hasn't been deployed, it's been over 2 months now. Shuja has completely stopped recieving my calls. The last excuse he gave me was that they're out of modems, that was 2 weeks ago.
Could someone please tell me the number for the whatsapp group, or anyone else to get in touch with?
Could someone please tell me the number for the whatsapp group, or anyone else to get in touch with?
They are short of wires now. They are deploying only those connections who are giving them headache. They have 600 + pending connections. Jeena haram kar do unka, tab hi connection lagey ga
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The rule with Fiberlink had always been to pay for the installation and just forget about it. One day, they'll just show up at your door for installation. I doubt "Jeena haram karna" is an effective tactic. Specially if everyone starts doing that.
What you have to understand is that they don't mention that rule, it's not widely known that they can take up to 6-8 months to deploy a connection. Trust me if they mentioned that in their terms I and many others wouldn't have paid them the money. We've been lied too, and they're cutting costs by not hiring more people. It's what they deserve, tbh, they deserve worse, and should by all means be taken to court.
Well i think that extra 5000rs is rishwat to the local manager/deployment team to make them deploy the connection earlier, just like chaye paani to line man of PTCL. [emoji19]
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It's actually widely known that Fiberlink takes a very long time for installations. When I applied for the connection the first time, Usman Ghani (who was in-charge of sales at the time) refused to take my money and said he'll ping me when he has a better idea of when they'll be able to deploy my connection. He said he doesn't want to take any order where he doesn't have a reasonable timeline for deployment.
Over an year later, he gave me a deployment timeline of at least 3 months and I paid the installation costs. I never pinged them after paying and 3 months later, I got a call from their deployment team that they're coming over to install the connection.
Fact is, if you do a even a slight bit of research, you'd easily find out that they have very long deployment timelines because of huge demand. I'm not sure how any person would hear about Fiberlink and not know about their deployment process since it is pretty widely known (for instance, this thread probably has more than 50% posts related to deployment).
The obvious reason for this huge demand is that they are offering very high-speed fiber connections at very low rates compared to their competition, and that's why people are picking Fiberlink. Keeping this in mind, it's obvious they don't have large profit margins (if they are profitable at all) so of course they will try to save money in any way they can. I know that their deployment team works 7 days a week and still they aren't able to install new orders within a month.
Of course I'm not saying they're not at fault at all. They should communicate expected time of installation upfront when taking orders (like they did to me) and their stability and reliability issues after getting the connection is a whole other story. But again, all this information is easily available and I'd say it is applicant's fault for not doing due diligence before placing an order. We tend to look for reviews and get feedback from others before buying a phone or a laptop or any other large purchase, so internet connections should be a no-brainer as well. I mean this thread is the top search result on google for "Fiberlink reviews" after all.
Usman Ghani is a better person as compare to Shuja. Shuja used to give me a new date every week , like it will be installed within 2 days, dont worry. It happened for three weeks. Then i lost my mind and banged them. The issue is not with longer deployment times. They mentioned 30 working days while taking my money , so it is their responsibility to install it within 30 working days. I started bugging them after 45 working days, and when they were not in a mood to install it untill they receive multiple DANDAS from me and my friend. Then they came the next day and install my connection. They are saving money by not hiring workforce as per their demand. And this Shuja guy sucks in management , planning. Whoever gives him DANDA , he will install his connection first. This is my observation and experience.
High pings to Eu and DXB anyone?
Code:
Tracing route to dxb.valve.net [185.25.183.1]over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.10.1
2 2 ms 1 ms 1 ms 1.1.1.1
3 3 ms 3 ms 7 ms 172.19.11.45
4 10 ms 8 ms 11 ms 57.255.201.42-static-fiberlink.net.pk [42.201.255.57]
5 28 ms 32 ms 24 ms 110.93.255.0
6 23 ms 24 ms 24 ms 110.93.253.208
7 94 ms 99 ms * 94.207.232.49
8 90 ms 90 ms 91 ms 10.44.152.142
9 82 ms 79 ms 85 ms 94.205.255.33
10 236 ms 214 ms 191 ms 185.25.183.1
Trace complete.
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