So last Friday, Nayatel workers came to my house early in the morning, claiming that its an emergency and we need to replace your ONT. As the internet, tv and phones weren't working at the time. They replaced my 5-6 year old Alcatel ONT with this new Huawei HG8247H ONT.
Ever since the replacement, I am facing this annoying issue on my laptop. While browsing the web, suddenly the internet stops working. WIFI stays connected but the pages won't refresh and skype disconnects, utorrent download speed goes to zero. This is happening ever 15-20 minutes and lasts for about 15-20 seconds.
I called their tech support guys twice and they keep saying that if the issue is only in one of your connected devices then it is not related to the ONT.....
So to confirm that the issue is only with my laptop, I connected my phone to the WIFI and called my friend on skype, and I was still talking with my friend while the internet stopped working on my laptop.
I need help identifying the issue so that I can get it resolved.
Ever since the replacement, I am facing this annoying issue on my laptop. While browsing the web, suddenly the internet stops working. WIFI stays connected but the pages won't refresh and skype disconnects, utorrent download speed goes to zero. This is happening ever 15-20 minutes and lasts for about 15-20 seconds.
I called their tech support guys twice and they keep saying that if the issue is only in one of your connected devices then it is not related to the ONT.....
So to confirm that the issue is only with my laptop, I connected my phone to the WIFI and called my friend on skype, and I was still talking with my friend while the internet stopped working on my laptop.
I need help identifying the issue so that I can get it resolved.