"Authentication is required" error

[Hassan]

I am facing the following error on my XT881:

"Authentication is required. You need to sign into your Google Account."

Things i have already tried to overcome the problem:

1. Removing and then adding the google account from settings.
2. Uninstalling the Google playstore and clearing the data/cache.

Anyhelp?

 

[murtaza12]

[MENTION=13101]Hassan[/MENTION]

This usually happens when you use a VPN (at least for me, it did).

If not, try changing your password (while account is removed from the phone), then add it again with the new password and see.

 

[mave3]

Bro its happens on alot of android devices....
simply reset ur account if possible backup ur data and factory reset ur phone as well...
mostly fixes alot of issues....

 

[Hassan]

@Hassan

This usually happens when you use a VPN (at least for me, it did).

If not, try changing your password (while account is removed from the phone), then add it again with the new password and see.

Nope, never used a vpn on this phone. And tried everything i could with the google account but no luck.

Bro its happens on alot of android devices....
simply reset ur account if possible backup ur data and factory reset ur phone as well...
mostly fixes alot of issues....

Do factory reset remove photos and contacts? How do i back them up? Will syncing the google account save both the photos and contacts?

 

[murtaza12]

Nope, never used a vpn on this phone. And tried everything i could with the google account but no luck.



Do factory reset remove photos and contacts? How do i back them up? Will syncing the google account save both the photos and contacts?

Photos will be removed.

Contacts will stay if they are synced with Google.

Sent from my Nexus 6P

 

[Hassan]

Photos will be removed.

Contacts will stay if they are synced with Google.

Sent from my Nexus 6P

How to back them up?

 

[murtaza12]

How to back them up?

Copy photos to your PC.

Export Contacts to google.

Sent from my Nexus 6P

 

[Waxim]

How to back them up?

You can copy pics to your PC. And contacts can easily be exported as .vcf file to your SD card / internal storage which you can copy to your PC for restore. Simply open contacts and go to menu > export to SD / Internal storage > Select all. I will take few seconds and a .vcf file will be generated (few KBs size) that can be imported on any android device.

You can import it later by opening contacts > Menu > Import contacts and select vcf file.