Well, I give up on PTCL tbh all I wanted was to make my line sync on ADSL/ADSL2/ADSL2+ instead of AnnexM again... my line refuses to sync on any other modulation except for AnnexM I even downgraded to 4mb from 8mb in hope that they will fix it themselves.
A couple of months ago I decided to try higher upload thing for 8mb and up connections that PTCL had and then decided that the 0.3-0.4mbit increase in upload wasn't worth the worse line stats and lower download speed so I asked them to change my line settings back to normal, while my line did sync at normal rates again it still synced on only AnnexM at the time I tried to make them fix it but they didn't understand like I was speaking some alien language so I left it be since I couldn't be bothered fast forward now I've been getting disconnections again and I tried to make them fix my issue yet again but everytime they tell me "everything is working fine".
Please, I need help...