Hey guys I'm facing NAT issues with my new transworld connection, seems my ports are blocked from the backend. Can anyone brief me what I need to tell the technical staff, they're having trouble understand the issue. Also would you guys recommend using bridge mode? I'm using an Asus router but they've totally locked up the modem...
Does your IP start with 103.x? If so, you're on their CGNAT pool, which is what they put all new connections on by default.
Just email them and say you want NAT Type 2 for the purpose of online gaming and to put your ONT in bridge mode.
If you have a Windows 10 PC, open the Xbox app, go to settings, run a connection test, and it'll show Strict NAT (Type 3), take a screenshot, and attach that with the email where you request for NAT Type 2. It's a requirement for them to switch you over.
They'll eventually email back saying it's been switched and to restart your ONT.
For the bridge mode request, it's literally just that. Ask for bridge mode, they'll change your ONT config remotely and email (or call) you to give you the PPPoE credentials.
Connect LAN 1 from ONT to your router, enter PPPoE user/pass and it should connect almost immediately.
Now you've got the perfect setup. You're not behind their carrier grade NAT and are on a normal dynamic IP pool, and you've got full control of your connection rather than being locked down by the ONT.
Apologies for the long post, just needed to make sure I didn't leave out any details.