Salam. I have been facing a weird issue with my PTCL 8Mbps connection. I have good SNR margins but I am getting low line parameters. My line parameters have become stuck on Downstream 6908 and Upstream 822. I have registered a complaint but after 3 days still nobody has visited. The Broadband guy called and tried to make me downgrade my connection but that is not the solution. Can somebody help me what might be the issue? I am attaching a screenshot of my line stats.
https://imgur.com/a/LGJUs8i
https://imgur.com/a/LGJUs8i
| Mode: | ADSL_2plus | |||
| Traffic Type: | ATM | |||
| Status: | Up | |||
| Link Power State: | L0 | |||
| Downstream | Upstream | |||
| Line Coding(Trellis): | On | On | ||
| SNR Margin (1 dB): | 20 | 22.7 | ||
| Attenuation (1 dB): | 15.0 | 10.7 | ||
| Output Power (1 dBm): | 0.0 | 12.6 | ||
| Attainable Rate (Kbps): | 20 | 0 | ||
| Path 0 | Path 1 | |||
| Downstream | Upstream | Downstream | Upstream | |
| Rate (Kbps): | 6908 | 822 | 0 | 0 |
| MSGc (# of bytes in overhead channel message): | 98 | 12 | 0 | 0 |
| B (# of bytes in Mux Data Frame): | 14 | 102 | 0 | 0 |
| M (# of Mux Data Frames in FEC Data Frame): | 1 | 1 | 0 | 0 |
| T (Mux Data Frames over sync bytes): | 9 | 1 | 0 | 0 |
| R (# of check bytes in FEC Data Frame): | 16 | 16 | 0 | 0 |
| S (ratio of FEC over PMD Data Frame length): | 0.0689 | 3.9666 | 0.0 | 0.0 |
| L (# of bits in PMD Data Frame): | 3596 | 240 | 0 | 0 |
| D (interleaver depth): | 448 | 8 | 0 | 0 |
| Delay (msec): | 8 | 8 | 0.0 | 0.0 |
| INP (DMT symbol): | 7.50 | 2.00 | 0.0 | 0.0 |
| Super Frames: | 3786003 | 3444995 | 0 | 0 |
| Super Frame Errors: | 2180 | 67 | 0 | 0 |
| RS Words: | 67886709 | 1180423 | 0 | 0 |
| RS Correctable Errors: | 6353 | 2625 | 0 | 0 |
| RS Uncorrectable Errors: | 0 | 0 | 0 | 0 |
| HEC Errors: | 6979 | 191 | 0 | 0 |
| OCD Errors: | 0 | 0 | 0 | 0 |
| LCD Errors: | 0 | 0 | 0 | 0 |
| Total Cells: | 19071401 | 2258383 | 0 | 0 |
| Data Cells: | 758707 | 184396 | 0 | 0 |
| Bit Errors: | 0 | 4269 | 0 | 0 |
| Total ES: | 50 | 29 | ||
| Total SES: | 49 | 0 | ||
| Total UAS: | 282 | 282 |
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