You are now ready to chat with Rhodessa.Rhodessa: Thank you for contacting EA games, my name is Rhodessa. How can help you today?
you: Hey Rhodessa, my name is Danish
you: Earlier in the morning, I was talking to another representative of yours (Amie)
you: Basically my BF3 account has vanished....
you: So I answered a series of questions until she asked for my D.O.B where I answered as 25th October 1989....
you: Here she said that it was incorrect which made no sense to me..
Rhodessa: Hi Danish, I am sorry to hear that you lost access to the account and was not able to be assisted by one of my colleagues. I would like to apologize for the inconvenience this may have caused. Rest assured that I will do my best to help you out.
you: Alright
Rhodessa: Can I please have the email address that you are using to log in to your games as well as the product key for your BF3?
you: Sure, my email is: xxx
you: Gimme a sec till I give you my product key
Rhodessa: Alright. Take your time.
you: Alright, just opened my email. My product key is: xxx
you: I also have my premium key, both of which I bought from 'cjs keys'
you: Sorry I think I forgot 4 letters in between
you: It's xxx
Rhodessa: Thanks. Let me verify this code on our system.
Rhodessa: Be back in a sec.
you: Yea sure
Rhodessa: Are you using a different email other than this -xxx?
you: For that account, nope.
Rhodessa: One moment, I am trying to investigate what happened here.
you: Sure np.
Rhodessa: When you first setup your origin account, did you place a different date of birth?
you: It was always the same, as far as I remember.
Rhodessa: Honestly, the only way that we can gain access on the account is to provide the correct date of birth. I tried to use the date of birth that you have provided earlier but it is giving me an error that it does not match with the information on file.
Rhodessa: I believe that is the same reason why Amie was not able to further assist you.
you: But then the DOB can be changed if someone had accessed it before, or not?
Rhodessa: That I am not certain of. I cannot see any account updates or changes unless I have provided the correct info.
you: So guys should be having the power to access accounts at least without the user providing you any kind of info. So it means that the person who basically took over my account, firstly deleted it, changed the DOA so it shouldn't be traced back and leaving me with nothing.....
you: You guys*
you: DOB*
Rhodessa: I am sorry about this. Well if you want I can just forward this concern to our specialist team since there is nothing more that I can do as of this moment. I would really wanted to help you out but I can only do as much.
you: How would your specialist team contact me back, would they call me or email me?
Rhodessa: Email.
you: And the time duration?
Rhodessa: Within 24-48 hours.
you: Alright.
Rhodessa: I am really sorry Danish. Rest assured that this case will get to them.
Rhodessa: Anything else?
you: That's about it, thanks.
