we are 3 people who applied for connections its been 6 months and they were making excuses every time we called them that it will be installed soon. in may we talk to their manger in lahore and he said that he will refund the payment, then after 2 weeks he said to call billing deptt for refund. its been 2 months now on the first call the lady told me k "2 din may cheque ban jaega" and then after 2 days she said k "manager ni hen abi ofc may, since then verytime we call them they say k "hmare senior nahi arhe, hmare pas kam bht hy, aj b boss ni aye, chution pe gaye huye hen" even when you message on their whatsapp number they instantly reply you back. but when you ask about refund they stop replying to the message
tell us what to do? we have paid them almost 25000 and they are doing this