Does PTCL throttle speeds?

Sidebar Sidebar
T

TheRainmaker

Newbie
Jul 7, 2018
11
0
0
I am on 10 Mbps ADSL2+ line and the connection was working perfectly for the last few months, along with smart tv. I would be getting speeds of 9.9 Mbps+ consistently. However, after a day of heavy downloading (around 40 GB in one day), internet went away for a few hours, and when it returned, I wouldn't get a speed higher than 1.8 Mbps. It seems someone made a conscious effort to limit my speeds. Even the Line Rate was reduced from 14334 Kbps to 13509 Kbps.

Traffic Type:ATM
Line Rate - Upstream(Kbps):1092
Line Rate - Downstream(Kbps):13509
LAN IPv4 Address:192.168.10.1
Default Gateway:39.50.128.1
Primary DNS Server:39.39.39.39
Secondary DNS Server:182.176.100.11
LAN IPv6 ULA Address:::
Default IPv6 Gateway:::

So my question is, has anyone else experienced PTCL throttling their speeds? I have lodged a complaint two days ago, and also made 3-4 angry phone calls. But all they do is call me from 01218 with their recording of "We have fixed your issue. Please press 1 if it's fixed."
 
M

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
Can you post a screenshot of your ADSL stats page? Maybe its an issue with your line. I also seed torrents and download a lot of stuff but never experienced such severe throttling. The only time it goes to crap is during peak hours and some streaming sites such as Twitch never work on PTCL due to poor connectivity from PTCL's backend side.
 
T

TheRainmaker

Newbie
Jul 7, 2018
11
0
0
maazsk97 said:
Can you post a screenshot of your ADSL stats page? Maybe its an issue with your line. I also seed torrents and download a lot of stuff but never experienced such severe throttling. The only time it goes to crap is during peak hours and some streaming sites such as Twitch never work on PTCL due to poor connectivity from PTCL's backend side.
Click to expand...
Here you go... I think stats are fine. They're the same as they were when I got good speeds, apart from the Line Rate. Like I said, someone down at the exchange made a conscious effort to limit the speed. What do you think?

 
M

maazsk97

Active member
Jun 23, 2017
382
18
13
Pakistan, Lahore
TheRainmaker said:
Here you go... I think stats are fine. They're the same as they were when I got good speeds, apart from the Line Rate. Like I said, someone down at the exchange made a conscious effort to limit the speed. What do you think?

Click to expand...
Everything looks fine here. According to the line rate you still should be able to receive around 10mbps speed. There is something wrong on their end. Try using a VPN to check if you get improvements in speed and ask them to refresh your port.
 
T

TheRainmaker

Newbie
Jul 7, 2018
11
0
0
Getting 1 ~ 1.5 Mbps with VPN. One of the representatives I talked to on the phone did ask me to shut off my modem and restart it after a couple of minutes, during which time he said he refreshed the ports. That didn't seem to fix the issue.

 
U

umair842016

Newbie
Aug 10, 2018
19
0
1
Islamabad
TheRainmaker said:
I am on 10 Mbps ADSL2+ line and the connection was working perfectly for the last few months, along with smart tv. I would be getting speeds of 9.9 Mbps+ consistently. However, after a day of heavy downloading (around 40 GB in one day), internet went away for a few hours, and when it returned, I wouldn't get a speed higher than 1.8 Mbps. It seems someone made a conscious effort to limit my speeds. Even the Line Rate was reduced from 14334 Kbps to 13509 Kbps.

Traffic Type:ATM
Line Rate - Upstream(Kbps):1092
Line Rate - Downstream(Kbps):13509
LAN IPv4 Address:192.168.10.1
Default Gateway:39.50.128.1
Primary DNS Server:39.39.39.39
Secondary DNS Server:182.176.100.11
LAN IPv6 ULA Address:::
Default IPv6 Gateway:::

So my question is, has anyone else experienced PTCL throttling their speeds? I have lodged a complaint two days ago, and also made 3-4 angry phone calls. But all they do is call me from 01218 with their recording of "We have fixed your issue. Please press 1 if it's fixed."
Click to expand...

Yes happened with me several times when I download too much in a month
 
TassawarJaved

TassawarJaved

Active member
Aug 24, 2016
381
0
11
Not really. My average internet usage is above 400GB/month but I haven't experienced any kind of throttling ever. Even my last month's usage was 780GB yet no throttling. Works just fine. I also have the 10MBPS connection.

Sent from my Mi A1 using Tapatalk
 
T

TheRainmaker

Newbie
Jul 7, 2018
11
0
0
It seems they throttle some users and not others. It is the fourth day today since I lodged the complaint and no one from exchange contacted. Does that mean they know what the issue is and don't want to fix it? :confused:
 
S

sameedalam

Intermediate
Jan 22, 2018
111
0
11
TheRainmaker said:
I am on 10 Mbps ADSL2+ line and the connection was working perfectly for the last few months, along with smart tv. I would be getting speeds of 9.9 Mbps+ consistently. However, after a day of heavy downloading (around 40 GB in one day), internet went away for a few hours, and when it returned, I wouldn't get a speed higher than 1.8 Mbps. It seems someone made a conscious effort to limit my speeds. Even the Line Rate was reduced from 14334 Kbps to 13509 Kbps.

Traffic Type:ATM
Line Rate - Upstream(Kbps):1092
Line Rate - Downstream(Kbps):13509
LAN IPv4 Address:192.168.10.1
Default Gateway:39.50.128.1
Primary DNS Server:39.39.39.39
Secondary DNS Server:182.176.100.11
LAN IPv6 ULA Address:::
Default IPv6 Gateway:::

So my question is, has anyone else experienced PTCL throttling their speeds? I have lodged a complaint two days ago, and also made 3-4 angry phone calls. But all they do is call me from 01218 with their recording of "We have fixed your issue. Please press 1 if it's fixed."
Click to expand...
same problem with from some days . speed fine but between 6pm to 11pm speed not go upto 2mbps .
 
T

TheRainmaker

Newbie
Jul 7, 2018
11
0
0
The lineman came and hard reset the modem. Speed is somewhat better but still not 9.8 Mbps like before. Also Line Rate is further reduced. It was 14334 originally for 10 Mbps + Smart TV. It was reduced to 13509. Now it is 11262.

Traffic Type:ATM
Line Rate - Upstream(Kbps):1092
Line Rate - Downstream(Kbps):11262
LAN IPv4 Address:192.168.10.1
Default Gateway:39.50.128.1
Primary DNS Server:39.39.39.39
Secondary DNS Server:182.176.100.11
LAN IPv6 ULA Address:::
Default IPv6 Gateway:::
 
W

wannagamer

Intermediate
Dec 23, 2016
148
0
11
Same situation happening here - 50 MB.

For me it started happening Saturday...

They have reduced speeds to 1/4.
 
W

wannagamer

Intermediate
Dec 23, 2016
148
0
11
The best way to fix this is to keep kicking them in bu** over phone. More people do it, the more they're pushed to take action. After all it is a private company.
 
frac

frac

Intermediate
Jul 16, 2018
181
0
11
Lahore
Not facing speed issues but there seems to be an issue with consistency. The speeds drop to KBs for a like 5 minutes and then back towards normal, frequently, over the course of the night. The lights from the router indicate no disconnection issue. Most of the time it happens I'm either watching Youtube or streaming Netflix.
 
A

ammadfarooq

Beginner
Nov 29, 2018
49
0
1
After using adsl for years i am the first in my area to get vdsl.my house from gpon msag is 140 meters away my line stats are great but problem is that i get full 10 to 10.8 mbps upload speed all the time but my downloading speed is fluctuating and quite low between 1pm to 11 pm download speed is 2.5~4.5 mbps and after midnight till 10am downloading speed is full 20mbps.i have resetted my modem and checked for any Qos limit but found nothing bad from my end.
I have complained about this issue but no one is taking action
 
You must log in or register to reply here.

New posts

General chit-chat
Help Users
We have disabled traderscore and are working on a fix. There was a bug with the plugin | Click for Discord
  • No one is chatting at the moment.
    faraany3k faraany3k: Tears of Kingdom saal pehle shuru ki thee, ab tk pehle area se nai nikla. Life sucks donkey balls.
    Top Bottom