Is my PTCL DSL connection being throttled?

farrukhna

Active member
Aug 14, 2008
488
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I have been using 4kOTT IPTV service for quite some time now on my Chromecast with Google TV on a 20 Mbps VDSL connection.

For 2 weeks now, I am facing a weird problem. Although my Ookla' Speed test shows the full speed available; however, my IPTV service on TiviMate buffers like hell during 2 pm - 5 pm and 8 pm - 12 pm.

I even tried changing the software to IPTV Smarter PRO, reset my device multiple times, and even my router as well. But when I changed the internet connection from VDSL to Mobile Phone's Internet, it starts to work "perfectly" and "smoothly", without any buffer.

DSL support guy and checked with the streaming (IPTV is legal in my country), and even he didn't have a clue as to why is it happening on the DSL connection and NOT when I stream through the mobile internet. He just told me that it might be a load balancing issue at their end and went away to raise this query to the higher technicians.

  1. Am I being throttled? or is that actually a load issue?
  2. Are there any other ways I can address and explain it to the ISP representatives?
  3. Would VPN help me with that? or some dns or proxy will help me with that?
p.s. I checked YouTube + The trailers on prime video app ( I don't have subscription) are working fine
 
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