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    Thread: Buyer Beware: Symbios.pk

    1. #1
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      Buyer Beware: Symbios.pk

      Hi guys,
      I just wanted to share my experiences with this fruad of a website called symbios.pk. I just want to highlight their incompetence and that you should be well-informed before risking any orders with this website.


      I placed and order of a graphic tablet (Wacom Intuos Pro price in Pakistan, Wacom in Pakistan at Symbios.PK) on www.symbios.pk on 20 October 2017. As read on the product ad page, I was expecting delivery in 2 - 5 days when I placed the order. I chose cash on delivery option to stay safe and only to pay when the item was delivered to me. However, I recieved a call from Symbios the next day and they asked for a payment of Rs. 15,000 as advanced payment since the order amount was Rs. 35,000.


      I made the payment to them via online transfer from my bank account and they acknowledged receipt. The advance payment amount is also reflected in the order screenshot. I have since then not heard from symbios regarding my order. After I did not recieve the product for 7 days, I sent symbios an email inquiring about the status of my order. I received no reply from them. After calling their number, the operator told me that it will be delivered 2 November. Since I did not recieve it on the said date I tried sending multiple emails and calls but they never replied to my emails and kept telling me that I will recieve an email or call from symbios. I never recieved any calls.


      Till date I have not received the product and during my last call I was informed that they didnt have the said item in stock and are procuring it from Dubai. I asked them to cancel my order to which they agreed and committed to refund my amount by 20 November. Till date I have not received any communication from them and their helpline is not being picked up by anyone since yesterday. I am attaching screenshots of all email correspondence with symbios and as you can see I did not receive any replies from anyone. I believe that the company is deliberately using delay tactics with its customers and forcing them to wait unnecessarily. Furthermore, it is using mis-representation on its website for products that are not in stock or readily available. I was not informed that the product is not in stock because in that case I would have never ordered from symbios. I also tried to contact them through their facebook page but after I listed my order details, they vanished and never responded to me (screenshot attached).


      So this is how the story goes. I want to hear other people's views as well. I am thinking of filing a complaint against this website with FIA cybercrime cell. Will they be able to help me recover my money?


      Thanks

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    2. #2
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      Last white friday they were selling oneplus 3 for 35000rs. I paid via easypay credit card. They said they dont have stock and will refund. It took 2 months of emails and calls to get my money back. Never buying from this website again.


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    3. #3
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      I will lodge a complaint against them for sure. They need to be exposed.
      Quote Originally Posted by error View Post
      Last white friday they were selling oneplus 3 for 35000rs. I paid via easypay credit card. They said they dont have stock and will refund. It took 2 months of emails and calls to get my money back. Never buying from this website again.


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    4. #4
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      yeah go ahead lodge a complaint, these types of websites need a danda to work properly or shut down for good
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    5. #5
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      These guys are a complete scam artists. I had an unfortunate incident with them as well. It took them well over a month to refund my money. I say sue them. Contact consumer court & send them all these details that you have given here. I assure you your money will be in your hands in a week

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    6. #6
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      Quote Originally Posted by Nomiforu View Post
      These guys are a complete scam artists. I had an unfortunate incident with them as well. It took them well over a month to refund my money. I say sue them. Contact consumer court & send them all these details that you have given here. I assure you your money will be in your hands in a week

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      I did call cyber crime guys. They told me to send them the details and they will look in to it. Seriously this is why such websites should be closely monitored

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    7. #7
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      Friday is White at Symbios.pk with Huge Discounts and Deals - Buy/Sell/Trade - WiredPakistan

      Friday is White at Symbios.pk with Huge Discounts and Deals

      GeneralBuy/Sell/Trade








      zaidkhan538
      16m


      If your favorite products don’t fit in your budget, you can find all of them at amazingly cheap rates at Symbios.pk’s White Friday sale on 24th November 2017. It is the largest shopping festival in Pakistan, featuring Winter Deals, Mobiles, Smartwatches, Fashion, Laptops, and everything you can imagine. We are offering massive discount up to 90% on all your desired items. Our discount deals will start from Rs. 1. Get additional 10% discount by paying through SimSim. Check out our exclusive offers only at Symbios.pk.
      .................................................. .................................................. .................................................. ....................

      this guy is marketing in wiredpakistan.com










    8. #8
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      Quote Originally Posted by Xtreme10 View Post
      Friday is White at Symbios.pk with Huge Discounts and Deals - Buy/Sell/Trade - WiredPakistan

      Friday is White at Symbios.pk with Huge Discounts and Deals

      GeneralBuy/Sell/Trade








      zaidkhan538
      16m


      If your favorite products dont fit in your budget, you can find all of them at amazingly cheap rates at Symbios.pks White Friday sale on 24th November 2017. It is the largest shopping festival in Pakistan, featuring Winter Deals, Mobiles, Smartwatches, Fashion, Laptops, and everything you can imagine. We are offering massive discount up to 90% on all your desired items. Our discount deals will start from Rs. 1. Get additional 10% discount by paying through SimSim. Check out our exclusive offers only at Symbios.pk.
      .................................................. .................................................. .................................................. ....................

      this guy is marketing in wiredpakistan.com









      I have filed the complaint. Lets see how they will respond.

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    9. #9
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      Quote Originally Posted by samster View Post
      Hi guys,
      I just wanted to share my experiences with this fruad of a website called symbios.pk. I just want to highlight their incompetence and that you should be well-informed before risking any orders with this website.
      Example should be made out of such websites(such scumbags) ,I do recall a guy earlier posting about kinda same money stalling scheme from homeshopping.pk and in the end they were offering him a scratched product , also have heard about many sites offering used products

      There should be a awareness section to bring these scams into light for everyone


      In the end of day

      I suggest
      *One should never pay in advance (until you can get a hold of em and make em pay)
      *Stick to cash on delivery even then make sure you get enough warranty ( keeping their rules in mind ) that you can test your product thoroughly and do test your product before paying to courier (I am not sure if that how it works here in Pakistan or the courier allows it or not)
      *Always check if your local store can get you what you seek online


      So far I have only purchased from Galaxy.pk and they have been around when most of these weren't even there and they never disappointed me even when there was slight chance of doing so


      Hopefully you'll get your money back

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    10. #10
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      Thank you. I am usually a careful buyer but I wasn't expecting this from them. If I had known that they deliberately use such tactics I would've never ordered. I stopped using homeshopping for the very same reason. So far I have had good experiences with the following websites for online shopping:

      1. http://www.digimaxpakistan.com/ (camera gear) very professional
      2. Digital Cameras & Accessories in Pakistan | BnW Collections (camera gear and DJI stuff) very professional
      3. iShopping.pk: Online Shopping in Pakistan with Free Shipping | Clothing, Smartphones, Game Consoles & Home Appliances (general electronics) very good customer service

      But your suggestions are very helpful.
      Thanks techyrock thanked for this post
       

     

     

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