PEETCL made me sick

[fajoo24]

Guys,

So here is the story, i had ptcl student package 1 mb, i requested 1218 about a week ago to upgrade it to 4 mb.......they said it will be done in 24-48 hours......Ok next day i checked, i was getting same 1 mb speeds. I called them up again and asked about upgrade, they said it has already been done, your port is upgraded to 4 mb.............i said no i am still getting same speeds that i was getting before......He forwarded complain, it went on like this till next day and at midnight next day, it started to give me 2 mb speeds........Now it has been 4 days after that i have complained and complained, till date i am not getting 4 mb speeds, still getting same 2 mb speeds.......I have tp link dsl modem........

i have asked them again and again to send a technician at my place to check what could be the problem, they have acknowledged my request thrice in last 3 days but no one showed up.......even today around 12 pm they called me and asked if my connection is now fine, i said no it is not, send the damn technician, he said ok i am sending, guess what no one showed up.......They have made me sick, i am so furious that i am considering to F*** them all up......

They have confirmed that my line is in perfect condition, snr, attenuation are ideal......i am pretty close to exchange as well, within 2 km radius......can somebody tell me if there are any settings i need to check in my modem until those bastards send a technician at my place....somebody else faced this kind of problem?

Please advise.

Thanks

[sohaib50k]

Yes,please,F*** them all up
Keep calling them,they are bound to send someone,or even better,go to the local office.

[w00t]

Get to your nearest customer services center, they will get it done within a day. Probably your port needs refreshing.

[fajoo24]

Get to your nearest customer services center, they will get it done within a day. Probably your port needs refreshing.

Yeah, will do it tomorrow. BTW does sending a complain to PTA works?

[w00t]

Yeah, will do it tomorrow. BTW does sending a complain to PTA works?

I don't think you need to do that. It's a very usual issue when upgrading internet from ptcl.

[Tultras]

Calling them names won't change anything, it is better to make your post organized rather than vent out and hurl abuses.

[dexter786]

I don't think you need to do that. It's a very usual issue when upgrading internet from ptcl.

then for which matter we have to complaint to PTA?

i'm not getting connection of ptcl bcz of limited network in my area n ptcl said that they will upgrade soon but you know na they are ass**les :/

tu me PTA ko karon complaint? is baray me

[assasin42o]

^^ No, PTCL is a private company, and is not answerable infront of anyone where they want to cover their network. It's upto them and PTA can't force them to bring them at your area.


@OP, EXACTLY what happened to me a week ago. DITTO literally. (Read my posts on MEGA thread).

They always do this, upgrade the profile, but forget to update the port. Which happened to me, and is happening to you. I just went to their exchange, and started bugging them. And on the way back home, the net was upgraded. (Believe that?)

After upgrade, I was getting 2.5MB speed. I just made a complaint on 1218 about "Slow downloading" and it was resolved the next day.

[fajoo24]

Calling them names won't change anything, it is better to make your post organized rather than vent out and hurl abuses.

And how does your post helps me? guess what, It doesn't

^^ No, PTCL is a private company, and is not answerable infront of anyone where they want to cover their network. It's upto them and PTA can't force them to bring them at your area.


@OP, EXACTLY what happened to me a week ago. DITTO literally. (Read my posts on MEGA thread).

They always do this, upgrade the profile, but forget to update the port. Which happened to me, and is happening to you. I just went to their exchange, and started bugging them. And on the way back home, the net was upgraded. (Believe that?)

After upgrade, I was getting 2.5MB speed. I just made a complaint on 1218 about "Slow downloading" and it was resolved the next day.

Hmm interesting, so looks like their lame call center reps are of no use, have to visit the exchange.....LAme ass customer support everr........i wish nayatel was in karachi...

[Azaudin]

PEETCL made me sick

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